I had a minor shunt in January - my fault, ran into the back of someone who decided to change their mind about going for a gap, just as I looked right to join - ah well.
Anyway, point being my recently renewed insurance policy immediatly underwent an increase in premium from around =A3250 to =A3550
I was told at the time that this was due to an open claim, and in no way affected my protected bonus.
Today, I again queried what was happening, only to be told the claim stays open for 12 months, and the increase in premium was 'because they load a discount on when you join based on not having had any accidents, but that this is outside my no claims bonus'! Having lost this, the rise in premium is justified, and no they won't lower it
Promptly got a quote from another online company for =A3260, being fully open about the accident etc. Same values/excess etc.
Their loss
Ian