I emailed my local Toyota dealership yesterday to request a part for a Starlet and got this back:
"Hello Sir
With reference to your enquiry
we would not keep a cap in stock, however we should be able to obtain on for you
the following inforation i required before we can proceed
the full registation number
the full vin number ( chassis number )
regards
Bob"
Si
This is the sort of gibberish that I used to get from my son's headteacher, he couldn't see there was a problem !! Mind you Abbey National send the same sort of illiterate junk and don't even apologise when it is pointed out !
Mrcheerful
Snip illiteracy
Which bit are you complaining about? The illiteracy or the fact that they seem to want to know every bloody thing about the car before they'll sell you anything?
We wanted a seal for part of our 106 diesel pump. Just a round piece of rubber about the size of a penny. Peugeot only wanted the bloody VIN number and registration. Of course as the car was off the road my wife was driving my car and wasn't about to drive an 8 mile round trip just to get it. GSF and Motaquip just need the registration.
Good point. That too, actually. All I want is a clutch fluid reservoir cap - just a bit of black rubber with a lip on it!
Si
Most places want all sorts of gibberish. They assume they're dealing with an idiot who knows nothing more than "it's a 1.8".
A quick glance through past posts round here would suggest that even that's an optimistic view of most punters knowledge.
Duncan Wood ("Duncan Wood" ) gurgled happily, sounding much like they were saying:
"It's blue, an' I fink it's a Pudgit"
================================== Just a general comment on this question of identifying spares. You can't expect a storekeeper / spares assistant to have personal knowledge of all bits and pieces. Most manufacturers provide spares for many current and recent models (e.g. Peugeot - about 20 models). Most Parts departments I've seen in recent years have an excellent on-counter computerised database which depends on correct vehicle identification to locate a specific item amongst the many thousands of items which go into building a car. Precise information is required and it's in our interest as customers to provide it. Providing a 'VIN' number and Registration number hardly seems over the top to identify a possibly obscure part, so let's be reasonable with the people who help keep our cars on the road. I've always found them helpful even with the most unlikely bits.
Cic.
=================================== Using Ubuntu Linux Windows shown the door ===================================
I have been into real peugeot dealers to buy air filters, fuel filters and oil filters so I can give my 206 HDI a 12,000 mile service
I've given them the reg no, the Vin/chassis number etc every single time, and they *ALWAYS* give me the wrong filters. I have to go back and say this won't fit my car.....
This has happened at Peugeot dealers in Milton Keynes, Northampton, Evesham, Worcester, and Bedford.
Even the motor factors like GSF, Eurocarparts have got it wrong too.
I've had to take in the old oil, air and diesel filters in so that they can supply me with the correct parts.
Regards
Stephen
I had a cavalier like that. Except when I took it in they still claomed = =
that Cavalier master cylinders didn't come in m12 thread. Despite the =
steel brakelines with M12 nuts on.
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
I second this. Called at Bredon Peugeot in Evesham and asked for an oil and fuel filter. Gave them the reg number (the car has been there for servicing) and then the parts girl comes back with an oil filter but has to ask if it's the paper or canister fuel filter.
You are right, the return address is not on the slip. Of all the stupidness that comes from DVLA, this has got to be near the top. To make things worse, if you dont send it back, you'll get the new owners fines and parking tickets. The address you need is DVLA, Swansea, SA99 1BA
Go and have a look at a form of your own if you're old enough to drive, then feel free to tell me where the address to post it to is.
Si
"Mungo \"Two Sheds\" Toadfoot" gurgled happily, sounding much like they were saying:
Haven't we already done this?
It's on a bit which you didn't need to give to the new keeper, but chose to without looking at it properly.
"Mungo \"Two Sheds\" Toadfoot" gurgled happily, sounding much like they were saying:
Then you'd moan that the address was on the bit you'd just sealed into the envelope...
lol
On the envolope you had just sealed up and stuck a stamp on too! (unless you are Mr Cheerful ).
Yes i have stuck stamps on before writing the address then messed up too!
I figure that dvla can afford it and nowadays you should be able to do everything over the internet.
They must be able to afford it - they advertise 'get your provisional driving license' on Facebook and elsewhere like Google.
This I completely fail to see the point of.. if your a teen, you either want to drive legally and know the procedure, or you want to twoc and don't care about licenses.
How many teenagers are they expecting to grab - can't be many out there who will see the advert and think 'mmm, driving, now there's a bloody good idea, sign me up!"
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