hi group, i had a puncture on my vehicle. i stay in glasgow and decided to take it in to my nearest kwik fit. i did not request a price before they did the job. so chating away as one does to the young fitter he proceeds to fix the puncture. he was just about to put the wheel back on the car when i noticed he had fitted a new valve which was ofcourse a short reach valve of no use to man nor beast. i told him if i had noticed it earlier he would have been fitting a long reach valve. so he gets the wheel back on the car and secures my wheel trim with a tie strap. we then go in to the office for payment. he was on the till as much time as it took him to fix the puncture. he then says...wait for it...that will be £15.99 please sir. i immeadiatly told him i was not paying it and told him to get the manager which he did. the manager then wrote me up a bill for a new valve at £3 and a wheel balance at £5. total cost £8. i still consider this a rip off and dont think all this carry on of new valve and wheel balance is nessessary. to avoid wheel balance all one has to do is mark the tyre on the wall and rim and aline the marks when putting the tyre back on. i did not think it critical that a back wheel/tyre need be balanced. no more kwik fit for TBM...comments invited please...rgds to all.
- posted
20 years ago