My C230K Sport Coupe just passed 30,000 miles and needed its second "A" maintenance (according to the FSS). I called the dealer and was able to get an appointment without difficulty.
On Monday, I dropped the car at the dealer and mentioned that the driver's seat belt latch occasionally took some convincing to lock, and that the problem was very intermittent and that I could always eventually get the belt to latch. I then got a ride to work and at the end of the day, a ride back to pick up the car. It had rained all weekend (and on Monday morning on my way into the dealership) and so the car was filthy. They'd washed and dried the car and replaced the balky seatbelt latch.
This is now the third time I've taken the car in for scheduled maintenance and had a warranty item fixed without hassle. On my first visit, the cupholder was difficult to fold back into the console, due to a loose hinge on a part. It was replaced and has given me no trouble since. I was also receiving intermittent warnings about BAS and ESP being disabled. The dealer replaced a faulty sensor transmission wire and that problem hasn't reappeared.
On my second visit, for the "B" maintenance, I mentioned that I'd recently begun to see an occasional warning that my cooling system cap was loose (which it wasn't). That was fixed without question and hasn't recurred since.
I'm dreading what it'll cost to fix these kinds of problems in the future once the car is out of warranty, but the "stealership" has been extremely easy to deal with and has fixed every minor issue without question or delay.
I feel extremely lucky to be dealing with such a competent, pleasant service department, especially when I read the horror stories in this NG.
--Paul
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