My MB experience

Rollins · 2003-07-24T14:28:30+00:00

I was in the market for the MB C240/320 and the BMW 325/330i and recentlywent to both dealerships and test drove each car. First the BMW, and secondthe Mercedes Benz.When I walked into the MB dealership I had an appointment with a salesperson that I had arranged days before showing up. I even called andconfirmed the appointment two days prior. I showed up for the appointment,but the sales person decided not to come to work that day. I stood at thereception counter for 10 minutes while the rest of the sales staff werehuddled in the back laughing and telling one another jokes. There were noother customers in the building and they saw me standing and waiting.Finally one of the sales staff approached me, and in a snide voice asked ifI needed help. He explained my sales person took the day off. Since he norany of the experienced older sales staff wanted to deal with a 30-somethingmiddle-class buyer, they assigned a 20 year-old boy with one monthexperience to try and sell me a new MB.The test drive was a joke. The sales person insisted on driving first, onlyto show me how you can recklessly drive through traffic, swerving side toside with rap music playing on the radio. Every question I asked of thiskid was responded to by a "I don't know. I'll have to look into that".This kid knew nothing about the car's he was selling besides what the 0-60time is.Back at the dealership I was offered cookies and coffee, and $4,000.00 lessthan blue-book on my trade in. After another hour of mistreatment anddiversion I got up and walked out.Two hours later I found myself back at the BMW dealership. The dealershipwas immaculately clean with professional sales staff waiting to make thebuying experience pleasurefull. Although I already had a sales person I wasworking with I was approached a half-dozen times by different sales personsoffering to get me coffee or make polite chit-chat. Another hour later andI was signing papers for my new Steele Gray BMW 325i.The following morning...

Jul 24, 2003 21 Replies

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Engineer 22 years ago

Kal, you're even more insightful here than on the audio NG's

- keep up the good work!

Cheers,

Roger

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MCBRUE 22 years ago

It ticks me off!

mcbrue tickedoffedly under the bridge in the trailer down by the river

96 S420

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