I have a bunch, this is number one.
I noticed the car one of our secretaries drove was making horrible noise. She took it to a tire shop, they told her it needed a right rear wheelbearing, but they couldn't do it. She took it to the dealer. They charged her $400.00 and told her they replaced the LEFT side bearing, as it was worse. Still had the same noise, took it back to have it fixed again. This is where I got involved. They told her they were going to give her a "discount" on the other side. As per my instructions, she smiled and said nothing. They got it done and presented her with a bill for $300.00. Wow, a 25% discount! Imagine the look on the service manager's face when she informed him she planned on paying NOTHING. Of course, they balked. She informed them that the original service order said to replace the RIGHT rear wheel bearing. The tech replaced the "other right" bearing. Since this was their mistake, they should have to cover it. It took them I while, but she didn't have to pay. Apparently, the tech either didn't read the service order, or pulled the car into the stall the wrong way and replaced the wrong bearing. This happens, people make mistakes. Where it becomes a rip off is when shop tried to cover it by making the customer pay. A lot of shops, dealerships and independents, will make the customer pay to cover their screw up if they can. IMHO, Dealerships tend to get away with it more than independents. She told me that normally, she would have believed what they told her and paid the second time.
I noticed the car one of our secretaries drove was making horrible noise. She took it to a tire shop, they told her it needed a right rear wheel