I just traded my 2002 Jetta 1.8T for a 2003 Jetta GLS TDI. I always took my 2002 to Dean Team VW in Kirkwood, MO. They were always friendly, helpful, and professional. I always wondered if they were the Norm.
I took the 2003 to Mid America Motors VW/SAAB today to fix a few rattles. Again, the service folks were very welcoming and helpful.
So, now I have had two good experiences at VW dealerships. Now, I just wish we could do something about the prices. :-)