The verdict is in Dealer A fscked it up!
Two weeks ago took it to dealer 'A' for 15k/30k service they were supposed to:
*Lube, oil & filter
*Lube locks & hinges
*Replace air filter
*4-wheel brake service
*Tire rotation & balance
*Adjust emergency brake
*Inspect coolant & radiator
*Inspect hose & belts
*Check all filters
*Check fluid levels
*General visual inspection
*Check Battery & charging system
*Road Test vehicle
Two days later the symptoms started: Snapping/Popping noise in right front wheel when turning
1 week later: Left rear wheel makes a helicopter noise
Took it to dealer 'B' (from the service report Checked for clunk noise on turns, found the front pads worn unevenly, causing pads to c*ck in holders. Machined front rotor (rust ridge in center face of both rotors), Replaced front disc pads, cleaned & lubed caliper sliders
After removing rear wheels for inspection and reinstalling wheels, roadtest again, noise is gone
So what happened?
Talked to the mechanic he stated that rear wheels was not centered on the lugs, which is what caused the helicopter noise. Also, at least one wheel nut was loose (I turned it by hand). As for the caliper when Dealer 'A' removed it to inspect it, they 1, failed to notice that the pads were wearing unevenly, 2 failed to acknowledge rust ridge on rotor, and 3 by removing it they caused it snap and pop as the caliper pressed the now freed uneven pads. Now the back wheel, the mechanic said that the wheel locked 'cocked'. He said this is caused by a few things. Of them them dealer 'A' failed to torque the nuts in the correct order leaving the un-centerd or overtorqued them or undertorqued them. I'm putting my money on the first and last scenario here's why. 2 month prior to this the car was taken to dealer 'A' to have the wheels replaced due to corrosion. After getting the car home I checked the torque on the wheels. Front right wheels-all 5 lug nuts could be taken off with 2 fingers. Left rear wheel 2 lug nuts could be removed with fingers. So, dealer 'A' has a history of not correctly torqueing the wheel nuts.
All that said, at least the wheel didn't fall off as I do 90% highway driving. Dealer 'B' is getting an A+ survey for quickly and correctly diagnosing the problem As this is Dealer 'A' 5th failed attempt at servicing my vehicle (5 different visits (recalls, various warranty work) both the owner and Subaru will be getting a complete service history and the problems encountered.
If you wonder who dealer A is hint: (search google for some of my previous posts I used to call them the best)
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