However, this time the migration is *back* to the US.
Bangalore is no longer the oasis it was, with people willing to take jobs for lower pay than Americans. The wage scale is approaching parity with US workers, so a lot of companies are looking at closing their call centers in India and moving the jobs back to the US.
Was this anectdotal or have they done a really comprehensive survey?
It's never cost-effective, anyway. On IT projects, in return for a very small (if any) cash savings, you get a lower-quality application, longer time-to-implementation, more Stateside business involvement (more and more meetings draining labor resources from your line divisions) and worse customer "service."
If you outsource client contact, you give your clients bad customer service and a good reason to switch.
It's never been about pay. It's always been about available workforce. Now that welfare has kicked off a lot, there's a lot looking for work. And they know how to use a phone. They know how to watch TV and rate channels. Hope you like BET.
There are PLENTY of people here that can answer phones, yours truly included.
My job at GE got farmed out to AT&T or Digital, I can't remember which, for a 'contract' price, so rather than pay me $45,000, they paid a flat rate and the contractor ate the difference.
Then it got farmed to Bangalore, and the average wage at the time was $4.50 an hour for an Indian call center worker. Can't beat that!
Besides, the guest they had on the BBC said that the wages were reaching parity, and it was no longer worth it to stay in Bangalore.
You guys are both half right. Remember the time when the pagers are a big hit? most are numerical pages so you dont have to hire an operator to type an alpha numeric message. Now we have SMS messages on mobile phones, anyway my point is, the available workforce in the US, capable of performing the job would demand a higher pay, tech support call center agents in foreign countries have engineering degrees, you cant expect an MIT graduate answer phone calls? Higher education in foreign countries are not as expensive in the US and in fact there is a number of teachers, engineers, nurses, doctors, lawyers who remain unemployed in those countries. American school system is getting better and highschool graduates are more capable of doing the job.
Now, does the govt give incentives to companies who keeps jobs in the US?
If you do a search you will discover American employers are having a hard time finding qualified employees in the US, thus the need to go off shore to have some of the work performed.
Anybody that wants a job today can find a job. The latest statistics from the Department of Labor shows that for every five good paying jobs in the US, there are only three capable people available to do those jobs. As the boomers retire it will only get worse, if the schools do not soon catch up.
It is not a question of wages, workers in the Wal-Mark distribution centers start at $14.50 an hour plus benefits, that's over $30,000 a year for unskilled labor but they can not find enough employees to fill those jobs. An automotive lead technician, with a degree in electronics, can earn over
100K a year today. The same is true for a "Code" welders.
Talk to any employer and they will tell you they are happy if they can find an employee who will come to work as scheduled, stay the shift and be trainable.
Now newspapers are going the way of the dodo bird, you should look for one of those high paying jobs I listed in the part of the post you deleted.. I'll post it again below for you to read
If you do a search you will discover American employers are having a hard time finding qualified employees in the US, thus the need to go off shore to have some of the work performed.
Anybody that wants a job today can find a job. The latest statistics from the Department of Labor shows that for every five good paying jobs in the US, there are only three capable people available to do those jobs. As the boomers retire it will only get worse, if the schools do not soon catch up.
It is not a question of wages, workers in the Wal-Mark distribution centers start at $14.50 an hour plus benefits, that's over $30,000 a year for unskilled labor but they can not find enough employees to fill those jobs. An automotive lead technician, with a degree in electronics, can earn over
100K a year today. The same is true for a "Code" welders.
Talk to any employer and they will tell you they are happy if they can find an employee who will come to work as scheduled, stay the shift and be trainable.
Screw that! Delivering the Hampshire Gazette as a sub for one of my ised car customers, I was making $650 a week! Combined with another route, that's over $800 a week!
My last job had two aspects: data entry for the sales department and analysis. The reason for entering ALL the orders? So I could get up close and personal with the software developed in India, and interface with our on-staff programmer so he could fix the bugs I turned up.
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