Aren't you lucky you got to talk to somebody in India? LOL
vacation hold. The recording kept saying "due to an emergency, we are
> unable to answer your call." For the life of me, I couldn't figure out
> what the emergency was, but this went on for two days. Finally I called a
> different number at the paper, not the 800 number and found out what the
> emergency was. It was the flooding in Iowa. Subscription services for the
> San Jose Mercury News are handled in Iowa.