If I am ever in Hackensack I will defnitely not go to a Toyota dealer there, and, there are others out there like the one you mention.......if Toyota was a producer/distributor/seller of gasoline how much do you think you would pay per gallon of gas.......whew....
Gordon
I submitted this review of Toyota of Hackensack, NJ, to the mechanics
> review section of Car Talk's siteformatting linkbut
> they never posted it. Apparently, they don't post negative reviews. I
> hope Usenet readers will find it useful.
>
> Review of Toyota of Hackensack, NJ
>
> Overpriced, dishonest, rude. It's hard to express how bad I think this
> place is, but that's as good a start as any.
>
> In the interest of fairness, let me say that they're fairly courteous
> when they're trying to take your money. And, they have a shuttle van,
> so they'll take you home and pick you up later in the day.
> Nevertheless, I wouldn't take my car here again.
>
> I initially took my Camry 4-cylinder to Toyota of Hackensack because I
> wanted to get the timing belt changed and they had a good special,
> priced at $200. I expected I'd get the water pump and oil seals
> replaced, but unfortunately I didn't price those things beforehand. A
> few hours after bringing in my car, they called me with the prices. For
> the water pump, the price included about 1.5 hours of labor (billed at
> $85/hr); for the oil seals, about 1 hour of labor. I asked directly,
> "Given that I'm already paying for the timing belt replacement, does it
> really take that much labor to do the extra work?" I was told yes.
> Later on, I learned that that's not true at all. The water pump
> requires dealing with only 3 screws. A good, honest mechanic will
> charge little or nothing extra for labor for the water pump and oil
> seals, if they're already doing the timing belt.
>
> Later on, when I pursued this issue with the service manager, he said
> that they use standard book prices and it doesn't matter how much time
> a job really would take -- and that's that.
>
> Although I went in because of the timing belt special, I came out
> paying an arm and a leg. To make matters worse, I had a 10%-off coupon,
> which hadn't been applied properly. A service guy tried to tell me that
> they hadn't applied it to the entire price because they'd reduced the
> number of hours of labor instead! Considering how much they jacked up
> the labor, this was clearly bogus. Later on, I also discovered that the
> cap for the windshield wiper fluid was broken off. I tried to get them
> to replace it, but they were rude and kept saying that they couldn't be
> sure their mechanic had done it. He was the only one under there except
> for me, and it sure wasn't me. After I spent so much money there, you'd
> think they'd give me a new cap, but no.
>
> There's no way I'd recommend that anyone go to Toyota of Hackensack. I
> needed some more work done and I went to Park Performance (aka Toyota &
> BMW Autoworks) in Fairview, NJ. What a difference. You can have
> confidence in their work and their honesty, at a reasonable price. Park
> Performance replaced my front axle boots for $250, using Toyota parts
> they buy through Toyota of Hackensack. Toyota of Hackensack had given
> me a price of $556 for the same job. I calculate that Toyota of
> Hackensack would have charged me for 5.5 hours of labor, whereas Park
> Performance charged for 3 hours at $60/hr. How can the difference be
> that big? For the work Toyota of Hackensack did for me, Park
> Performance would have done it for $100 less, and Park's work would
> have included the timing belt tensioners, which weren't replaced by > Hackensack.
>
> Don't make the mistake of going to Toyota of Hackensack. You've been > warned.
>