Ben,
I assume that you are sending Koch's your wheel and receiving the same wheel in return upon it being redone. The circumstance is certainly a reason to be peeved. However, prior to taking the legal route, see if you can get an exchange. The problem "might" be with your wheel, it could have a structural problem that can not be fixed (cracks so deep that grinding out & filling in won't solve the problem). If you have already gotten a different wheel and the problem still occurred, then it would seem that there is a problem with the process and that is another matter entirely. - DB