Hi
Can anyone give any advice on this situation or shed some light into what might be going on here.
9 months ago, we ordered an XC90 for delivery this month.4 weeks ago, the dealer rang to confirm the spec.
On Saturday we get a call from the dealer saying our order was here but there was a little problem with it. Over the phone we were told the factory had made a mistake, and it had some extra items on it that we hadn't ordered.
Went to see the vehicle an hour later, turns out, it had completely the wrong interior too. Not only that but the vehicle he showed us already had plates on it, which I found very peculiar given that it was supposed to have only just been delivered. The dealer suggested that If I didn't like the vehicle I could take my deposit back, or wait another 9 months for the correct vehicle!!!
I went looking at the other vehicles in the compound to see if any of them matched our spec. There were six other new vehicles in the compound one of which exactly matched our ordered spec. When I asked the dealer about it, he admitted that it was unlikely that another vehicle in the same delivery would have the exact same spec.
Has anyone any experience of this with Volvo dealers in the UK? I have already started the ball rolling with Volvo head office, but failing that, is there any recourse to law I can fall back on to make them meet their obligations. Any ideas on what my next step should be would be greatly appreciated.
Dean Miley