2l Golf Oil usage

Went to dealer today with the 02 jetta, they topped off oil and filled out papers and now I need to come back every 800 - 1000 miles to have them check and add oil as needed. This is how they determine what consumption rate is.

We'll see what happens.

I have owned almost nothing but VW's since the 70's, so I wonder if this is a VW thing, or an issue with all dealers...but I never leave the dealer with a good feeling. Over the past 25+ years have had service at three different places in NY, places in VA, MA, and MD...and all seemed to be similar in attitude. They act as if I am bothering them. Often, they speak to me in a very condescending manner. Like today, the guy looks on his computer and sees no record of oil changes after the first few. Instead of asking where I was getting oil changed, he asked if I had changed the oil in the last 30,000 miles. He also scolded me for not indicating on phone when I made appointment that I planned to wait for service to be completed. He made a big deal of telling me I would be put at the "end of the wait list", despite the fact they clearly weren't busy (and had me out the door in an hour). I can understand that they need to know who is waiting ahead of time so they can prioritize things, but it was the way he said it.

I don't know...it just seems the whole process could be a lot better if the service guys just had some better interpersonal skills.

Oh how trusting of them.

Well it all depends on how much you oil you take out and how much they add during those 800-1000 miles. :)

Too Bad. :( All a defense mechanism with that peticular individual. He needs to go back to school and get some customer people skills or find another job. His experience with previous customers and the service manager has been bad so he takes it out on all customers.

I think it is the process. For example there is a Jeep dealer that I like which uses a cube-style advisor process and there are about 7 cubes (advisors) which you sit in with your advisor instead of standing in line. This is good because it is private and works great.

The old traditional lines at the service counter really sucks IMHO. VW should learn from this peticular DC dealership.

I personally think the old service counter line produce more stress on both sides. You can really rip a new one into the advisor if they blatantly try to pull a fast one and I have done this. Getting ripped of with new math techniques and part cost combos is a master art for the dealer. They try to itemize the cost of parts when in reality a peticular part combo is one price. They can make 100s of extra that way. I was almost cheated out of $70 + tax one time and I ripped a new one..

This is why I do all my own stuff now for the Vws, Jeep and the Honda (yuk).