Do the Germans or Japanese Make Better Cars?
> by Trevor Hofmann, auto123.com / Canadian Auto Press (December 1, 2003) >
>
> German Study Turns Up Unexpected Response
>
> German cars are better right? While that might hold some credence among
> luxury car buyers, according to a consumer satisfaction survey compiled by
> German automobile association ADAC, together with the Center for Automotive
> Research (CAR), the majority of the fatherland's car owners disagree. >
> Altogether more than 38,000 German vehicle owners were asked how satisfied
> they were with their car or SUV and the service its dealer provided, with
> the results leaving domestic automakers Mercedes-Benz, Opel and Volkswagen
> hardly topping the charts.
>
> Contrarily, Japanese automakers swept one through seventh in owner
> satisfaction. The only German automaker to break the top ten was Porsche.
> Just like in North America, Japanese carmaker Toyota was the cream of the
> crop with Subaru, Honda, Mazda and then Nissan taking the first five spots.
>
> In North America, German and Japanese manufacturers experience similar
> results. According to J.D. Powers and Associates 2003 Vehicle
Dependability
Study (VDS), the top five positions are held first by Toyota's Lexus
> nameplate, second by Nissan's Infiniti, third by GM's Buick division with
> fourth held by the first German, once again Porsche. Fifth place goes to
> Honda's Acura brand. Other than Porsche no German brands rank in the top 10.
>
> Behind Porsche the highest rated German nameplate is BMW in 13th place, with
> Audi next but much farther down the scale in 26th and Mercedes-Benz close
> behind in a rather pathetic 27th out of 37 total automakers. Volkswagen, a
> name once synonymous with reliability and owner satisfaction, ranks near the
> bottom of the barrel in 33rd place.
>
>
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> The results for the local brands weren't favourable when
> 38,000 German)vehicle owners were surveryed about their consumer > satisfaction.
> (Photo: Trevor Hofmann, Canadian Auto Press)
>
>
>
>
>
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> Just like in North America, Japanese carmaker Toyota was the cream of the
> crop with Subaru, Honda, Mazda and then Nissan taking the first five spots.
> (Photo: Trevor Hofmann, Canadian Auto Press)
>
>
>