VW Customer Service - still awful

It is that sort of short-sighted idiocy that loses individual customers. It is venues like this one that lose VW perhaps-dozens of customers. Who then tell their friends such that it may become many more. Ripples spread. What is so sad is that your experience is not limited to brand or expense, but to the general failure of customer- service throughout many industries. If any vehicle company does not understand the concept of Brand Loyalty right down to the tips of their collective and several toes, they are simply dead. It is only a matter of how long it takes for the corpse to stop twitching.

My opinion on On-Star notwithstanding, it has its very real uses, and for a company to deliberately obsolete its utility is unconsionable. At least with my wife's Saab (model-year 2001) losing On-Star was something that Saab could not plan for back-then. VW could and chose not to.

Peter Wieck Wyncote, PA

wrote in message news: snipped-for-privacy@y5g2000hsa.googlegroups.com...

Oddly enough I have to replace the onstar module because of water leak damage. The list price is $1700 & change.

I hate paying for Direct TV but my wife wants to watch a show that is on no other on the air service. She also likes Flip That House. I could do without the expense. I do not have a cell phone. I do have one for work but it gets disconnected from me when I walk in the door. It stays on th ecounter on the weekends. The cell service is spotty where I live so it does not ring half the time anyway.

I guess what I am saying is I certainly would not miss Onstar if I had it and it was taken away. Last time I wrecked I do not recall getting out of the car. I guess Onstar would have called the police. But that was before Onstar was around. Yes there might be value in Onstar but there is value in seatbelts, shoulder restraints, upright seats, head restraints properly adjusted, reinforcement metal in the doors, air in the tires, good brakes, and air bags. I still drive my 87 truck which lacks the safety features of the 2003 Jetta. No Onstar for either.

I guess that most VW customers don't want it so why offer it.

I have onstar on my new Chevy trailblazer, but when the free year is up it's over. At about $16 per month for someone to tell me how many miles are on my vehicle, or I need to oil change, rotate the tires, etc... I shouldn't be permitted to drive.