What a joke. After an hour on the phone with this young lady, I was
coaxed into taking my new car back to the dealer for "an evaluation" of
my tire problems. Needless to say that after three hours wait, my cell
phone rings and in the dealer's waiting room I was told that my tires
would not be replaced by GM. I was told by the service mechanic that my
tire had a staple in it and that they did not have the equipment to
repair that. The tire pressure read out said that the air pressure in
the left rear was low. The staple was in the right front tire.
I drove to my tire shop and they took the staple (very large industrial
kind of staple) out of the tire, put two small patches inside the tire,
remounted and inflated the tire. They put that tire on the balance
machine and you could see the wobble in the tire on the balance
machine. That tire took 8 oz. of weight on inside and outside of the
wheel. The machine showed that that tire is out of balance not the
Now with the staple in the tire Goodyear probably wont talk to me about
this either. I picked up a set of Michelin LTX M/S at cost and took
them to my tire shop to have mounted on this 2005 Chevy Tahoe Limited
$49,500.00 auto. GM can put Michelin tires on some Cadillacs but the
lowly Tahoe got Goodyears. Now I hear that batches of tires are often
"out of round - or - have flat spots" in them when they come from the
factory. Is this another "car sales line" or can that be true. I
thought the tire industry was put on notice after the Ford
Explorer/Firestone issue. At the tire shop I saw tires that looked like
they had exploded with good tread ripped right off the tire, what gives
GM customer service seems to be anything but and I now have new tires
on my car, photos of the old ones with multiple two and three ounce
weights on them and the new tires have almost no weights on the wheels.
Guess the car now cost me $50,500.00.
No wonder folks end up going to Toyota and Honda. There are no other
It is really difficult to be loyal to an American brand automobile
I don't know why tire manufacturers allow 'crap' tires to be put on new
vehicles. The owners are going to go out of their way not to buy that brand
anymore. I am on my 3rd set of Generals for my Silverado, (replaced by the
dealer) for bounce, vibration. The new ones seem good for about 3-4000
miles then the same problem. Am I going to buy Generals anymore...h*** no.
Am I going back to my dealer for a new vehicle when I need service or a new
Generals suck, period. It's fairly common knowledge that Generals
wear, ride, and handle like iron. They must also be real cheap. I
recall being told of a conversation between an ABS development engineer
and one of the customer's representatives (customer being one of the
Big Three) - there was an issue with one of their medium duty truck
platforms not being able to meet the appropriate standards for braking
distance due essentially to the mfgr. of said platform spec'ing shite
tires. The engineer basically told customer's representative this.
Cust. rep. strongly expressed concern and doubt about said engineer's
skills as he was "unaware of any problem like this that couldn't be
handled through software."
I guess there's people working for the big three that don't understand
basic concepts like static and dynamic friction coefficients, as
shocking as that may sound...
I don't know to this day how that situation was resolved, but it made
me want to put my head through a wall...
Why were you talking to GM customer service about your tire problems? Every
new vehicle I've ever bought had a card in the glove box that said that the
tires are warranted by the tire manufacturer. Not by GM.
I was told by the service mechanic that my
Did you check with Goodyear? They can't help you if you don't tell them
about the problem.
I picked up a set of Michelin LTX M/S at cost and took
You're liable to "hear" anything.
Is this another "car sales line" or can that be true. I
"What gives" is tires come apart after being run flat or too low, for too
long. Drive any interstate highway and you'll see lots of examples.
My last set of LTX M/S cost me right at $600 mounted and balanced. I'm sure
glad I don't have to buy them "at cost". ;-)
As in this case, people often create their own problems. I doubt you'd be
happy there either.
You should have gone to Goodyear. Who's fault is it that you didn't?
The dealer is one that I have purchased a number of cars from in the
past. I had no reason not to trust them to do the right thing.
As for driving, I have been a licensed driver for 55 years and do know
a little bit about tires, wheels and cars. I also know when customer
service sucks. I have a new GMC Sierra that is no problem whatsoever
sitting on new General tires. My Tahoe is on the other side of the
garage sitting on new Michelin P275-55R20's. I would like to see you
purchase them for $600.00 mounted and balanced. The tires that went on
the Dodge Colt are just a bit smaller.
I don't feel that I should have to defend my statements but it appears
that you are interested in finding fault in just about anything posted
Perhaps you should look into a job in GM customer service.
The guy that told me I would probably find fault in a Toyota really
pis**d me off. This new Tahoe is a dream car to drive and it is better
on gas than my last Silverado. Living out in the middle of nowhere, I
can stay speed limit or better with cruise control on. The little ones
love the built in DVD sets, I love the headphones. The dogs like the
fact that the back two seats come out and they have all the room in the
world. Frankly, this is almost as beautiful as my 2004 Avalanche. At
times I wish I still had it but it was more car than we needed. I am
sad that I have lost my relationship with my Chevy dealer. They have
resorted to calling me Mr. Beach instead of Ted. All I wanted was a new
set of tires on the car when it had 34 miles on it.
Well let's see...
I'm not defending GM in any way, but your post doesn't stand up under its
own weight. First off, you bitch because GM won't stand behind a tire with
an industrial staple in it? How is that a GM warranty issue?
Second - you make no reference to poor driving with the factory tires, so
one has to assume that it rolled along smoothly. Suddenly the tires are
drastically out of round? Not that I question the tires being out of
round - essentially, all tires are out of round to some degree, and that's
often quite an alarming degree. My point is that the tires were apparently
quite suitable to you before a tire store told you they were out of round.
Not sure I understand how that's a GM problem.
Vehicle manufactures do not warrant tires. Ford is the only vehicle
manufacture to warrant the tires on their vehicles. Read your warranty
booklet, other manufacture refer you to the tire manufactures for tire
Which policy is absurd. The vehicle manufacturer specifies, purchases
and installs the tires just like they do other parts of the vehicle.
The manufacturer doesn't make many of the components on the vehicle, but
should still be responsible for them.
The customer paid GM, not Goodyear.
And I can remember being whipsawed between the two.
When I was having premature tire failure on my new car,
The auto dealer said; "Not our problem... bad tires"
The tire dealer said; "Not our problem... bad alignment"
I guess they play that game often....
I find that hard for me to understand. Different alignment problems produce
distinct patterns on a tire. Particular tire problem like tread separation
or ply delaminating are obvious. What problems you are experiencing should
be apparent to any observant technician or a tire store manager. Have one
write their analyses of the problem, on the work order, and take it to the
other to rebut their definition of the problem, WBMA
This car drove badly at 60 on the "test" drive.I was told that the car
had flat spots from sitting. That I should drive it about 300 miles and
the flat spots would "work themselves out". The car had 34 miles on it
when sold to me and some of that was my test drive. At speeds over 60
the steering wheel shook badly. I went back to the dealer and had to
argue then agree to pay for the balance job just to get them to look at
the tires. STOP. This is a new car. I cannot drive it on the highway.
Tech comes on to sales floor and tells salesman something. I was told
that there were two "bad tires" on my car and some old guy drove the
thing in to Phoenix and had Goodyear (Discount Tire) put two new tires
on the car. I wanted the car taken to my tire shop but they claimed
that they did not have an account with them.
THIS CAR IS STILL BRAND NEW. ALL MILEAGE IS BETWEEN MY HOUSE AND THE
Car still drove badly (not as bad) but now the steering wheel is canted
to the right and the car drifts to the left. Front end is out of
alignment. HOW DID THAT HAPPEN?
I argue for new tires with the salesman and was told to contact
Regency. I DID NOT BUY THE CAR FROM REGENCY. They did the conversion on
the car and took off the tires that came from the factory and replaced
them with P275 55 R20's. They just happened to be Goodyear LS tires. I
am getting pretty fed up with a new Chevy that drives like crap.
Fed up I contact GM customer service. They tell me to take the car back
to the dealer for an "evaluation of the problem". In an hour or two
they call me back and say, NOT GM's problem. Dealer corrects the front
end problem and balances the two OLD tires.
I take the car to my tire shop and have all 4 wheels rebalanced. One
tire has noticable "Wobble" on the machine and ends up taking 8 oz. of
weight. (1/2 lb.) the two new tires were not balanced properly.
Michelin tires arrive, I have my guys mount and balance them and the
car drives properly.
SHOULD I HAVE TO PAY FOR THESE NEW TIRES?
Did you read your Regency warranty? I just did on their website.
It states that they undertake and warrant all modifications, customizing
services and equipment installations to be free from defects etc. for the
It also says that the Regency Service Department is your PRIMARY contact for
obtaining information or assistance relating to warranty parts or repairs.
GM customer service quite properly told you that it wasn't their problem.
Regency is a completely different company that warrants what THEY do to a
vehicle after it leaves the factory.
Had you bothered to read the warranty, you would have known that.
You were given good advice, to contact Regency, which it appears you
completely ignored, because you "didn't buy the car" from them. Fact is, you
DID buy the tires and wheels from them, not GM.
If you were to call Regency and explain the problems you've had, they
'might' try to help you out, but I wouldn't hold my breath at this point.
The Regency warranty does not warrant tires, and after discussing this
problem with their customer service guy he eventually faxed back a
"sorry, we will not cover your tires" to me. I therefore am going back
to the company from which I purchased the vehicle.
Happy that you are not defending GM. Before I signed the docs on this
Tahoe, I told the salemen that this car has a bad shake at speeds over
60. I was told that that was because it was sitting around on the tires
(Goodyear LS) for a few months and that I should drive the car for a
few hundred miles and it would work itself out. I never heard of
anything so stupid in my life but again, thinking that I could get them
balanced all would be well.
I took the car back to the dealer and coaxed them into balancing the
wheels. The tech came back into the sales area and the next thing I
know they drove my car to Phoenix to get Goodyear to replace tires
under GOODYEAR WARRANTY. When it came back it had two new Goodyear LS
2's on it and it still drove like shit. At that time the car had less
than 500 miles on it. Now the steering wheel was canted to the right
and the car drifted to the left.
Front end totally out of alignment.
Chevy dealer did the front end and balanced THE TWO OLDER TIRES. Car
still drove like shit. Was told to contact Regency, the company that
did the conversion. Someone else told me to contact the GM zone rep. It
was impossible to get anyone to tell me how to contact the GM zone rep
for Phoenix, AZ or whatever zone we are in here.
Decided that I would take a buddy up- on the offer to get a set of
Michelin LTX M/S tires at his cost.
Had them mounted and balanced at my tire shop. The car finally drives
beautifully. I did contact Regency last week and they told me that they
would call me back sometime next week. I did not mention the rear seat
that will not fold or fasten itself back to the floor. Parts on order.
I did not mention that Regency left the original spare on the car but
you cannot mount that spare on any of the wheels due to the dust covers
on the brake calipers. I did not mention that the carbon fiber dash
does not extend to the console and rear heat controls. I did not
mention that the guy at Regency told me to be careful with my ring on
the steering wheel because it may cause the carbon fiber to peel. I did
not mention that the two covers that were installed when the roof
luggage racks were removed have bad chips in the paint. Other than
that, I just love the car.
Motorsforum.com is a website by car enthusiasts for car enthusiasts. It is not affiliated with any of the car or spare part manufacturers or car dealers discussed here.
All logos and trade names are the property of their respective owners.