2004 A6 2.7 TS - Service issues - Rough idle, loose seat, etc...

Hi All,
I was wondering if anyone has had similar issues with their A6's:
1.) Rough cold idle - Dealer claims service bulletin advises customers to
use lower octane (87) gas to solve the issue. Dealer refused to provide copy of the bulletin. This makes no sense to me as higher octane gas is required in the owner's manual, and has a lower flash point, should burn easier ???
2.) Loose driver's seat - dealer claims this is a known issue that Audi refuses to repair - Again this makes no sense to me on a brand new $45K car ???
3.) Dealer made me pay a premium to use synthetic oil, and claims Audi does not require synthetic in A6 2.7 TS - this is odd as a turbo charged engine usually benefits from synthetic.???
I bought the car from this dealer, who is the only audi dealer in a few hundred miles, so I cannot confirm what they communicated to me.
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Cynthia L Shelley wrote:

Cynthia, you're not alone. I was just researching today to see if anyone else had faced the same type of treatment by this company. I was told that because I didn't have proof of my 40K mile checkup that they wouldn't pay for a factory defect where the oil pressure light goes on erroneously and the engine sounds horrible. The idle grew louder and clunkier as time went on. The condition of the engine deteriorated quickly.
There were five others that very same day reporting the very same problem. The representative tells me that Audi had sent out a mailing informing all customers of the defect and that Audi would pay for the repair if each service record could be provided. I'm missing one out of four and they say it's going to be 500 (300 quoted origionally to tear the engine apart to start, jumped to 'around 500 bucks' once I started pushing back on the rest of the bill), to fix the problem they say it will run at least 1500 dollars. So that's two grand for a factory defect on, as you pointed out, a very expensive car to begin with.
My fiancee owns the car, and I've been driving her to and from work each day in my car. After three years of dealing with Audi, we're both sick of getting screwed each time we bring it in there. One time she brought it in for the 20K mile tuneup and they just put on new tires without asking her. Said that the inspection would require them. When I act on her behalf they don't even try that sort of trick, but I'm getting nowhere so far in terms of getting Audi to fix what's wrong with it now.
Once it's fixed, however it happens, we're planning on selling it. The way they run their business is unfortunate. They can do it because the high-end market is assumed to care less about splurging on their toys, so a grand here and there for upkeep isn't that much of a big deal. For those of us who can't throw the dough around like that it's a struggle.
I feel the case could have merit for a class action lawsuit. I'm going to post this elsewhere and see who else is out there with the same issues. Whether we all have to bite the bullet and pay now or not, Audi is extorting money here. We purchase the product at a high price so that these types of things don't happen.
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Deadissue writes:

They can not do that. And if you paid for it, you are a fool. I don't really believe that *any* dealer would do that, and I find it hard to believe that *anyone* would accept that.
I've been driving Audi Quattros since they came out here in the states in the early 80s, and I have never had any problems with them. I've driven all of them for more than 100K miles, all with normal maintenance. Remember, Audi does the first 50K free. If you brought it to the same dealer for all of your services, you should have the proof. If you skipped an oil change, I don't blame Audi for not paying. It's *your* responsibility to maintain the car proper, not Audi's.
Dave RS6
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Dave LaCourse wrote:

The car was maintained, just not at the dealership. The crux of the matter here in my opinion is that the same car that had all of the service done at the dealership had the same problem. So their attitude of there being a lack of maintenance done because I don't have a receipt from Jiffy Lube is pretty ridiculous. 9-10K is the estimate, the car has 52K miles on it and is 9K from being paid off. No way this should be acceptable.
I have no doubt that this isn't the way at every dealership. The corporate (at least that's what the service-salesman told me) office is being strict about it. The factory issue is prevelant in a number of cars and they're maneuvering to not pay anything they don't have to.
This wasn't a lawnmover or a boombox here, this car has cost too much to have this happen.
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deadissue sez:

Letsssseeeee.... You buy an expensive car and have it maintained at Jiffy Lube? Hmmmm. And you have no record of its service? Double hmmmmm.
I suggest that in the future you have your expensive car serviced by a dealer until the warrenty is over, and then either continue with the dealer or find a *good* and *honest* mechanic, familiar with Audis, to maintain it for you. Go by the book or better (oil changes every 3-5 k miles) and I doubt you'll have troubles. I would be hard pressed before I brought *any* car to a Jiffy Lube store.
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<snip>

Actually...you could have said "thanks for the tires, guys!", and refuse to pay for them and take your car home. If you didnt ask for new tires, you couldnt care less. And if they would say "ok, then well have to take them off the rims again", then youll just say you have to use your car now, and then drive off. Telling them you will be back in a couple of months, because youre going on a businesstrip - in your car! ;-) (after paying for the other repairs you _asked_ for, ofcourse *s*)
I cant believe you let them get away with that stunt...and even accepting and paying for it.
--
Gio



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"Cynthia L Shelley" wrote

Get on the www.AudiWorld.com forums and find someone in your area with a VAG-COM tool. Ask them to read the error codes off the ECU. You might find an answer there, because it sounds like your dealer is not interested in finding this answer. Using lower than recommended octane gas sounds suspicious to me. Without knowing the error codes, it's hard to guess the problem though - it might be a failing spark plug or a failing coilpack, or clogged up throttle body, although on such a new car that is unlikely.

Yeah, that's a neusance. Nonetheless, I'd make sure to use synthetic oil in this engine. You can bring your own synthetic oil with you when you come in for 'free' service - it'll probably be cheaper that way rather than buying it from the dealer.

That sucks. There are some decent Audi dealers, but there are many just like yours. Especially with no alternatives nearby, they don't care much about keeping a customer, much less keeping a customer happy. I would definitely file a complaint with Audi of America customer service. If you complain long enough and hard enough, they may do something for you.
Good luck,
Pete
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Definitely don't want to use lower octane fuel. That will give you misfires out the ying yang. A lot of people do this all the time especially with the high price of fuel. Also the 2.7 biturbo is notorious for misfires on its own. Audi is currently developing computer software updates to reprogram for cold start up on certain models. Chuck

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