GM has, to their credit, offered to pay 1/2 of the ~$750 replacement cost. I
get the impression that they would have sprung for all of it if the service
manager at the local GM dealer had been willing to tell them that he was
sure it was a case of solder separation and that there was nothing that the
owner could have done to prevent it and nothing that the owner could have
done to exacerbate it. The guy was unwilling to say anything other than that
the tab was off. He looked at the window about 5 seconds - I am NOT
exaggerating. The dealership would not have to contribute to the repair in
I must say that I am impressed with GM making some attempt to stand behind
their product, even in the tough financial situation they are in. I have had
a series of things break on my Yukon XL that should not have broken and that
makes it tough for me to want to buy GM again, but the attitude of GM
customer assistance does go some distance to balance the bad experiences.
God, I hope GM manages to turn themselves around financially and improve
their reliability up to near-Toyota levels.
What an odd comment GRL. I was just went back and read the J.D. Power report
of June 29/05 entitled "Vehicle Dependability Study" and they state :
"General Motors models earn eight segment awards and Ford Motor Company
models receive five segments awards -a record for both GM and Ford in VDS.
Toyota Motor Corporation models receive four awards." So what are you
basing your comment on? Just curious. Here's the link if you want to read it
That's true. Toyotas are no longer built to "near-Toyota levels". Similarly,
I remember reading that Toyota's formerly great initial quality ratings were
due to much greater levels of inspection during the manufacturing process
(very labor-intensive). Unfortunately, to keep prices from climbing too
high, the quality checks were decreased down to industry-standard levels,
and the results were not surprising. Now the effects are trickling down to
the long-term quality ratings.
Nothing odd about the comment. Overall Toyota quality is well above GM's.
What that report talks about in terms of awards is individual models, not an
entire line. Big difference. Also, the highest ranked GM model, the Prism,
is a Toyota Corolla sold by Chevy. That tells a story itself.
My problems have been with a 2000 Yukon XL. I doubt that GM won any awards
for that model.
Now I am no GM-basher. I own GM stock and no Toyota stock. I desperately
want GM to succeed, to build desirable cars with Toyota-level quality, but
they do not now do that (there are a few exceptions) and I am not going to
delude myself that they do. To my mind GM needs to build cars with the
driving dynamics of a BMW and the build quality of Toyota. Do that, GM, and
you will start adding market share and make money hand over fist.
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