Hello and Thank You All for the Good Info I've Learned Here-
November 1, 2003 purchased a 2000 A4 w/ 18,000 miles from a dealer (w/ audi certified warranty). The car has been perfect until, in January, when (coincidentally?) the weather here in New England plunged to the single digits Fahrenheit, I came out one day when the car had been parked with the hand brake on (it's a standard if that matters), and the brake was slightly "stuck." When you released the brake, it didn't "ratchet" down the last inch or so of travel, it did go down, but felt strange. The car felt like the brakes were lightly applied. It took me a part of the mile drive to my office to figure out what was going on. Called the Audi tow program and they towed it to the dealer.
Dealer said the rear rotors (?) were trashed and the car needed what sounded like kind of a major re-build of the rear brakes. But, they kept the car for a week, mostly waiting for parts. I questioned why so long for common parts for a relatively new car. Never really got a straight/satisfactory answer. I was given a loaner under the warranty (still using the balance of the new car warranty).
A week later, same problem, but not as bad, much more subtle. The brakes "barely" dragging, but still, not right. Brought it back. Now dealer says it will be "at least" a week, and that another A4 has been waiting about that amount of time for the same/similar parts for the same/similar problem. Service guy speculates maybe it's a widespread or spreading problem, although he says there have been no service bulletins.
THIS time, they say it's the e-brake cable. Seems to me this was likely the problem the first time, too, but that they fixed the damage caused by the problem the first time, and not the problem itself. This time, they say it's just the cable, but they assure me the rear brakes themselves are fine this time, that they look like new "just as you'd expect."
I like these guys. This is my second Audi from this dealership, and I've always felt they've treated me as fairly as any dealership, and honestly. My questions:
- Is anyone aware of this as a known problem with the A4?
- Should I accept that my brakes were not damaged this time?
- Would you accept waiting a week for brake parts, twice in one month, for a 2 year old car? Do I have any choice? Can I go to another level without alienating the guys who I have to "live with" for service for the next 80,000 miles, and if I did, is it likely to make any difference?
Thanks for your collective wisdom,
Brad