I'd just like to know if this is typical of BMW dealers or am I being
Bought the car new in April, 2004 (330i) and had a routine oil change
done in Oct. of 2004 (not covered by warranty and that's fine). When I
brought the car in for my winter/summer tire change-over in April, the
service adviser said I was do for my regular (warranty) maintenance and
asked if I wanted it done. I told them I didn't have time but I would
book an appointment for my Inspection I in a month or so.
Early June roles around, the service indicator on the car says 4050 KMs
and I've got a long trip coming up so I call the dealer and say
explicitly that I would like to make an appointment for my Inspection I
- no problem is the reply. I bring the car in on the agreed date and
before signing the work order notice it doesn't say Inspection I so I
ask again to be clear that this means they will be doing Inspection I. I
leave the car for the day and don't notice when I pick it up that the
service indicator isn't reset.
When I get home, I notice the service indicator isn't reset, the
warranty book says only an oil change was done and the service invoice
states only an oil change was done. So, I call the dealer the next
morning (today) - dealer tells me this is normal for low mileage cars,
they did the warranty inspection (without changing whatever other parts
they are supposed to change) but can't write that down because I'm still
short on the KMs and BMW won't pay for that. I asked why I wasn't told
this BEFORE and they say it's not them, it's BMW policy. I ask what I'm
supposed to do when the service indicator runs down to 0 on my trip and
they say to bring the car in before I leave and they'll reset it. They
also say I'm not covered for service until NEXT year and they have to
skip the Inspection I parts replacement this time around.
Am I nuts to complain about this or is this typical of the warranty crap
BMW puts you through?
Since the dealer wasn't very accommodating, things got to the point
where I told them that I will need to find someone else to do the work
on my car from this point forward - this didn't seem to bother or
surprise them at all. If this is typical of the BMW philosophy, I can
say now without hesitation that even though I love my car this will be
the last car I buy from them if that's their philosophy.
I'm not even sure if it's worth sending a letter to BMW Canada or the
dealership general manager this horrible service (from my point of view
Thanks for your time.
You had an oil change done at less than 4000 KMs? Why? The service
indicator tells you when one is due.
Of course not. It tells you when a service is needed - either oil change
or inspection. Buy measuring various parameters. If you decide to take
over from it by simply using the odometer and ancient ideas then just
*The first rule of holes: If you are in one, stop digging!
Dave Plowman email@example.com London SW
I almost made the same mistake about this post, but then I realized the
OP was saying that the SI display was saying the Inspection 1 would be
due in 4,000 KMs, not that the car had 4000 KMs on it. That was when
the whole story began to make some sense
Otto's in Ottawa.
Too picky because I will miss some service that would have been
performed if I had more mileage but now will lose out on completely?
Too picky because they did something other than what I expected/was told?
What happens next year if I'm under mileage again? Do I lose out on that
too? Won't this missed work cause potential warranty/maintenance issues
down the road?
Buy and Sell wrote:
Not sure about Canada, but in the U.S., you are entitled to an Oil Service
at approximately 24,000 KM and Inspection I in lieu of the second oil
service. If you have not accumulated this mileage, BMW will do a free oil
change (not oil service - there is a difference) at least once a year. They
should not reset the service indicator until the 24k service is due. As
this is the warranty requirement, you will not be in violation, and, yes, if
you don't accumulate enough mileage during the free maintenance period, you
won't get all of the specified maintenance because the time coverage will
Since you wouldn't be due for Inspection I until approximately 48,000 KM, it
sounds like your dealer is giving you exactly the service that BMW
On the other hand, if you drove 80,000 KM a year, you would only get one
year's free maintenance - but it would include two oil services, one
Inspection I, and most likely at least one set of brake pads & rotors for
all four wheels.
Many of us feel more secure by not waiting the full 15,000 miles (24k
kilometers) for an oil service and have the oil & filter changed at around
7,500 miles - without an indicator reset. If at least a year has gone by,
then BMW covers it, otherwise it costs about $75.00 at a U.S. dealer.
Don't forget, you are running synthetic oil & the days of 5,000 KM oil
changes are long gone.
Enjoy your BMW.
There you go!
It seems that there was simply a wire crossed somewhere, and the dealer is
setting things right. Having said that, and not having a new car, I thought
the Service Inspection I was merely a check of the fluids and the belts and
hoses. These are items that should be checked whenever the oil is changed.
The bottom line is, don't stress on this too much. If you keep your service
tickets, then you can show that you had the work done if a warranty question
ever comes about.
THEY : Did you have the Inspection I done at nnn miles?
YOU: Well, yes I did, here's the service ticket.
THEY: This isn't an Inspection I.
YOU: What do I know of these things? I brought the car in at the interval
and had work done.
THEY: Well, we can't do warranty work because the i's aren't dotted and the
t's aren't crossed.
YOU: Excuse me while I call my lawyers. I brought the car to the dealer and
they did the work. What they wrote is beyond me. You have a warranty issue
to fix, and I appreciate it if you'd get to it -- dialing the phone.
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