I'd just like to know if this is typical of BMW dealers or am I being too critical.
Bought the car new in April, 2004 (330i) and had a routine oil change done in Oct. of 2004 (not covered by warranty and that's fine). When I brought the car in for my winter/summer tire change-over in April, the service adviser said I was do for my regular (warranty) maintenance and asked if I wanted it done. I told them I didn't have time but I would book an appointment for my Inspection I in a month or so.
Early June roles around, the service indicator on the car says 4050 KMs and I've got a long trip coming up so I call the dealer and say explicitly that I would like to make an appointment for my Inspection I
- no problem is the reply. I bring the car in on the agreed date and before signing the work order notice it doesn't say Inspection I so I ask again to be clear that this means they will be doing Inspection I. I leave the car for the day and don't notice when I pick it up that the service indicator isn't reset.
When I get home, I notice the service indicator isn't reset, the warranty book says only an oil change was done and the service invoice states only an oil change was done. So, I call the dealer the next morning (today) - dealer tells me this is normal for low mileage cars, they did the warranty inspection (without changing whatever other parts they are supposed to change) but can't write that down because I'm still short on the KMs and BMW won't pay for that. I asked why I wasn't told this BEFORE and they say it's not them, it's BMW policy. I ask what I'm supposed to do when the service indicator runs down to 0 on my trip and they say to bring the car in before I leave and they'll reset it. They also say I'm not covered for service until NEXT year and they have to skip the Inspection I parts replacement this time around.
Am I nuts to complain about this or is this typical of the warranty crap BMW puts you through?
Since the dealer wasn't very accommodating, things got to the point where I told them that I will need to find someone else to do the work on my car from this point forward - this didn't seem to bother or surprise them at all. If this is typical of the BMW philosophy, I can say now without hesitation that even though I love my car this will be the last car I buy from them if that's their philosophy.
I'm not even sure if it's worth sending a letter to BMW Canada or the dealership general manager this horrible service (from my point of view anyway).
Thanks for your time.