2000 Concorde LXi Tranmission

Mar 06, 2005 63 Replies

Yep. It's a variation on what you get if you write to complain about the specific implementation of any aspect of the vehicle:

Thank you for your letter concerning your product. We appreciate your business and your concerns are important to us.

Regarding your questions about : Please be advised that all products, including your vehicle, comply in full with all applicable Federal standards.

Please do not hesitate to contact us if we may be of help in the future.

Sincerely,

Misti Debbi Blondi, Customer Relations

Well... perhaps it will come to pass as you suggest, however, I've had considerable success in such maters by sending them to an individual. And that individual has to be an executive. Executives don't want to see or hear about their names being associated with negative press (the net). Often - usually very large corporations - their executive assistants write back with a letter containing some of what you suggest but nearly always with the name of someone they're giving it; that the old fly paper trap. Got it, get rid of it, still got it, get rid of it.... it goes in circles. They want to get rid of the piece of paper in their hand but the damn thing has their name on it. What to do? "Give it to Mikey. He'll eat it!" So Mikey get's it. Sooner or later it get low enough in the chain to where it lands on someone's desk who really understand the issues and has the capability of addressing them; usually an engineer or project manager. Because it now has HIS/HER name on it... and it came from above ... sent by someone "brave" enough to write the top brass... hey, man... better answer this so it stops flying around. "No on else ta' give it to!"

It starts with something like this:

Dear Mr. Zetsche:

I realize this is misdirected but I want to make sure I receive a definitive response to the questions I ask. As a man in charge of producing a great car, I 'm sure you recognize the importance of solid communication with the consumers who buy those cars and keep those plants of yours running as well as they do; we're a fickle lot. So please see that his/her gets placed into the hands of a capable individual who can answer these questions.

But... maybe I'll strike out. But again... maybe not. We'll see.

You certainly will with that sloppy grammar and syntax.

If the customer already told you that, then you

Ripping him off??? or verifying the repair?? I mean you still have the 6 step trouble shoot even if we know what the problem is.

That is true, for me and you, we know what is bad, but for Joe blow or Aarcuda down the street, he may not know that, Also just because the customer says his speedo doesnt work doesnt mean that there may be something else wrong, maybe another fault, We at least want to check the system with the DRB and then clear the codes and test drive it. The labor op for the sensor is .2 the diagnostic time is .6.

if a person comes to my dealership and says "my output speed sensor is bad" my reply is if you would like for me to replace the sensor and not do any diagnosis, I would be proud to perform the repair BUT I cannot guarantee that will fix your issue without proper diagnosis.

Your "pearls" will be right there swirling among all the other grammatical errors, Daniel.

"The manual has claimed "No fluid change is necessary" for decades now. It was OK to follow this suggestion in the days of the overengineered, bulletproof Torqueflite transmissions. With the electronic transmissions, it's difficult to change the fluid often enough."

Indeed! :-)

What's the point? An "executive" doesn't know dick about transmissions unless he came up through engineering, in which case he probably knows more detailed info about a 1980 Torqueflite 904 than about the current products. He's just going to punt it off to a flunkie, who may or may not bump in to the right engineer who knows the real answer. Either way, you'll get a "definitive" answer, but the odds of it being right are about 50/50.

Well, does it or doesn't it?

That's exactly what I plan to do unless I get an answer form Chrysler engineering telling me it isn't necessary.

Alright, I'll bite. What grammatical errors do you think you see?

You really like to do things the hard way, eh?

Aw, Daniel. You don't REALLY wanna' do this do ya'? Alright. Here's a taste:

1) ".manual has claimed.." Manuals claim nothing; people and institutions represented as "legal entities" claim things. Manuals are inanimate objects.

2) " .for decades now." Which is it "decades" . or "now"? "Now" not needed; adds nothing.

3) "..this suggestion". The manual is not a compilation of "suggestions". A manual is a set of instructions.

4) ".change the fluid often enough". Awkward. "Enough"? There's something called "too much" and "too little"? By what standard? You? The manual? Not clear. Or did you mean something to the effect that "it's difficult to know just when to change the fluid."?

That's enough. I quite. You're fine. J

I don't relish the thought, but often do find myself pushing on a rope.

Once again, My humble apologies, I forget that you have no common sense and I have to spell things out., I will go out and find the stick... But may I ask you this? where can I find one of the magical books!!!!

And that would be an acceptable answer.

Bill Putney (To reply by e-mail, replace the last letter of the alphabet in my adddress with the letter 'x')

Still, you haven't answered the question.

-DO- the procedures change from day to day? If so, your work habits are inconsistent and undisciplined. If not, then you are merely BSing your way through this. The stick is up your ass where you left it.

The "magical" book is available from Mitchell;

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Or, you can buy one from Real Time;

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And there is always Chilton's;

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Notice that Chilton's also shows a Timing Belt manual, it probably only shows how to replace them, not how to diagnose when one has jumped the sprockets, so it won't help you much.

That's not a grammatical error, it's sophistry on your part. No points.

The "now" does border on being redundant, but "For decades now", "for years now", etc. is perfectly acceptable usage. Zero points.

Sophistry. Zero points.

"It is difficult to change the fluid often enough" is perfectly clear and not at all awkward. Zero points.

You *what*, now?

Chilton's isn't that great.

Larry Behold Beware Believe

| > > Well, does it or doesn't it? | >

| > Once again, My humble apologies, I forget that you have no common sense and | > I have to spell things out., I will go out and find the stick... But may I | > ask you this? where can I find one of the magical books!!!! | | Still, you haven't answered the question. | -DO- the procedures change from day to day? | If so, your work habits are inconsistent and undisciplined. | If not, then you are merely BSing your way through this. | The stick is up your ass where you left it. | | The "magical" book is available from Mitchell; | |

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| _Code=MLE05&Category_Code=ESTMAN| | Or, you can buy one from Real Time; | |
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| | And there is always Chilton's; | |
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| | Notice that Chilton's also shows a Timing Belt manual, it | probably only shows how to replace them, not how to diagnose when | one has jumped the sprockets, so it won't help you much.

Hardly sophistry... and you know it with such a weak defense. But definitely a Sisyphean exercise to make you see otherwise. I saw it coming. That's why I said "I quite". Grammar AND syntax errors, Daniel. Your "Pearls." Lets get back to mechanics. Your no English teacher... and that's OK.

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