Can someone explain Dodge Service Dept's to me...

Tom Rogers · 2007-05-09T19:31:23+00:00

I took my car in for 3 issues...1) P0404 code (EGR Valve stuck) on the odometer when I turn the keyon-off-on-off-on, except when I took it into the dealer to have them checkit out, they wouldn't even look at the EGR Valve because the code was nolonger in the computer. I told them I saw the code on the odometer displayusing this method AND by using a scan tool from AutoZone. They told me theAutoZone tool is worthless, just so they can charge $70.00 to connecttheirs, but it showed the exact same code as the ignition method.2) My car has been hesitating, lurching, bucking, whatever you want to callit, while maintaining a constant speed. They said they sprayed water on theplug wires and they are arcing to ground. Need to replace the wires AND theplugs they said! I Just had the plugs and wires changed 6 weeks ago! Top ofthe line stuff too. But instead of saying to replace the wires only, theysaid the plugs too! Why? My regular mechanic said they are full of BS.3) My car clunks when I shift into a gear, and when I take off - my regularmechanic says Torque Converter and it's killing the CV Joints. I told themthis, they said they could not duplicate the issue so they did nothing! Ipicked my car up from the dealer and when i put it in gear and took off -SAME CLUNKING sounds! What the heck? They wouldn't even check the TorqueConvert and CV joints out - most likely because there was no computer codefor them.Why are dealer service dept's like this? Why don't they fix your car whenyou take it to them? I'm so sick of dealers. I have an extended warranty andmy guess is that they want out of it as cheaply as they can, wait till thewarranty is over, then fix the car for 2-3x what a regular mechanic willcharge you. I'm sick of it - can someone explain to me why this is?Ticked off bad,-TRogers

May 09, 2007 40 Replies

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When i looked, that TSB only appllied to '95 models. Didn't see it for the '94, but I could have missed it.

The fact that it's intermittent could have something to do with when the PCM actually runs the EGR 'monitor'. It's under specific conditions, so it may run at one speed (load) and not another. It does run under light load, steady cruise conditions. The PCM compares short term fuel trim without EGR to STFT with EGR. If there isn't enough of a shift, the fault is set.

It could also be that they are right at the edge of failure. Sometimes they'll fail and sometimes they won't. Partially blocked EGR tubes and intake manifold passages could cause it.