I took my four month old Fiat Croma into my local Fiat main dealer yesterday for some warranty work, bits are falling off it in a cascade but that is the subject of another gripe.
The youth on the service desk asked the type of vehicle, "Croma" I said thinking he would recognise a current model, albeit, one no longer imported into the UK. He did not. I asked him how long he had been working there, "two weeks" he replied.
Am I being over optimistic in thinking that a main dealer service agent should be aware of the product range of his employer, what sort of training was he given!.