I posted here in December with a problem relating to the lack of power in
the car as per normal.
Somebody posted back it could be an air flow meter. spot on pal
!!!!!!!!!!!!! Many thanks
We had another breakdown concerning the clutch. Couldn't get it in gear.
This turned out to be the master cylinder (3weeks wait for parts) and they
will rectify this too.
Just a point to mention to all, we had problems with the warranty, we had
the service done two months late and they cancelled the warranty. They
weren't bothered when we had the previous service done two months early.
Fiat tried everything to wriggle out of doing the car under warranty.
I phoned Head Office to complain, they told me I could revalidate the
warranty for £60, which is a big con I feel.
We had no choice really, so paid it. Either that or huge bill for repairs
.The garage wanted us to pay for all, and had no idea about this
revalidating thing, I had to get H/Office to phone them.
Is this common with other makes of cars ???????????
I have a Ford van for work, this is serviced regularly, sometimes later than
expected, sometimes earlier. We have never had any problems with the
warranty, they have been great fixing everything under warranty without
thanks again for info
I have a stilo now but my rover had a stipulation that the service intervals
had to be within 1000 miles/1 mth of the specified interval. My
understanding was the time/mileage was from the last service, these were
every 12000 miles or 12 mths whichever was the first.
For us the mileage is irrelevent 2-3k
Fiat wanted the service date set to the date of first registration, in our
case June 2002, and then every june after that.
We serviced in august 2nd, and they cancelled the warranty,
When the car was registered, the name on the warranty is the dealers. The
fiat dealer transfers the name on the warranty to the buyers name.
My fiat dealer didnt do this.
We were supposed to get an information pack telling us of what to do to keep
up the warranty, and also to give us the option of an extended warranty.
We didnt get this
Our warranty was cancelled because we were late by two months with the
we did not know of the terms and conditions of the warranty, we have only
just received the info pack, because only now have they transferred the
names to ours.
If the garage had done the change of name on the warranty first, we would
have the info, stating the terms and conditions of the warranty, and
probably been a bit more keen to get the service on time.
It's a disgraceful cop-out on the part of Fiat and its dealer network.
Neither of the parts which you have mentioned are service items and even if
you had had your car serviced on the dot, it would have made no difference.
The parts failed prematurely through no fault of your own and Fiat should
honour their committment.
What I have found is that Fiat dealers are often unable to service cars on
time even if you try to book it. A wait of 2/3 weeks for an appointment is
common with our dealer, by which time the mileage will have increased and
possibly exceeded the warranty limit.
And if Fiat are going to be so picky about this, how about correcting the
owners manual? One part of this refers to necessary servicing every 20,000km
(12,500 miles), whilst the other refers to 12,000 mile service intervals.
Fiat? Never again!
garage rang yesterday, said, come get your car, you can drive it for now
we've fixed the gear problem(master cylinder).
bring it back in two weeks to have the power loss and mirror sorted.
car broke down after about 4 hours.
left it till morning, could not get in gear, called the AA(superb)((15min
response)), fixed it temperary, he bled air out of the pipes to let the
gears work, and escorted said car back to garage. Mechanic fiddled with car
in the car park, did basically the same as AA bloke, then let us go.
Called the Fiat head office to complain, if this garage can forget to bleed
the air from the master cylinder, then they can forget to do it from the
brakes also , girl on the phone was right cow.
awaiting complaint results, will post back later
p.s Fiat sent us a letter infroming us of the option to extend the
warranty, called up to enquire, they said we cant do it because we should
have done it in the first year of warranty. Why the F*** have you sent us a
letter then ???
rang H/O again to complain.....again,, only got the same cow. She said the
letter should have been sent in the first year, but defended Fiat by saying
the info was in the fiat handbook, "what page " I said, "I have the book
with me", "well,.....you'll have to mention it to the complaint people when
they follow up your complaint, goodbye"
Excellent customer service !!!!!!!!!!!!!!!!!!!!!!!!
sorry its longwinded
I feel like pulling my hair out now !!!!
I had to tell somebody !!
I had my multipla on the 13th feb 2004! Bad day?!!!?
Then on the 19th the clutch broke....yes the master cylinder. Last night (23rd)I
read this bulletin with three weeks wait and thought stuff that and today I rang
fiat uk direct. Most un helpful but in fairness they did give me some numbers,
local to me, of their main dealers. I rang and found out that these master cyls
are in stock at hq and cost 27.00 plus vat!! My dealer was surprised to think i
had managed to find out and with in ten minutes called me back to say my car
would be ready possibly tommorow (25th). What a surprise!!
Most dealers I called needed between a week and three weeks just to get me in so
moral of the story...? Take no cr*p and get the gen from the horses mouth.
Incedentally...clutch slave cylinders are also a let down but cost 11.88 plus
vat! I have found one locally if anyone needs it as there are none in britain
untill early march as they are on route to italy from Poland!!!!
Thing that tickles me is how cheap these products are when you pretend to be a
bona fide garage/repair shop and how different the story is when your not a
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