Hi.
My girlfriend bought a second hand Focus from a Ford main dealer about 18 months ago and paid £499 for a three year Ford Protect warranty. The car is with another Ford main dealer at the moment to have a small gearbox repair - the centring spring for the gearstick has broken. The dealer has told her that the part is not covered and she will have to pay ~£60 (probably +VAT) for the repair.
All the paperwork is in the car and the Ford website is useless, as are the Ford Protect helpline and Ford Customer Relations. Does anybody know whether such a part should be covered or not? I certainly don't see why gearbox/linkage parts should be excluded from warranty. The Ford Protect people told her the only springs covered were the suspension. That sounds like a failure to interpret the policy correctly but without the docs I can't check.
Can anyone here help, before we have a stand-up argument at the dealer later today?
Thanks, Tim.