Thank you Ford (was "I'm angry at Ford"

Glad to hear the good news. It's good to see things sometimes work out ok. Either that, or they were jerking you around the first time and were worried they were gonna get caught. One rule of sales: Always try to hit 'em for the high price just to see if they bite. If not, lower it so they think they're getting a good deal and go away happy. Someone will always accept the big price because they don't know any better or just think that's the way it is. It's all about profit margin.

This type of service happens on a regular basis. You do not hear about it because these people are happy that a very large company that has ZERO legal or moral responsibility to do anything for you on a product that is out of warranty. I'm willing to bet if you were in Fords shoes you would not do something like the thing they did for you. Try getting that kind of service on a television set that is several years out of warranty. Ever had a house built for you? If you did how did the home builder handle warranty issues?

It seems like a lucky fluke - I had several Fords and the service people were nothing but A-holes to me...still better service than VW, though.

Is this the same Jennifer from the other thread? Is she cute? LOL

-GV

GlassVial wrote in news: snipped-for-privacy@4ax.com:

I will see her Friday and describe her in great detail upon my return with my hopefully completed van. As a happily married man of fifteen years, her appearance is irrelevant, although it may make the whole nightmare a little more pleasant if she is, in fact, "cute"!! Stay tuned!