I have been rambling for a few days about a transmission problem on a 2000
Windstar purchased last March with 31K on it. After a restless sleep last
night worrying about how to pay for the major work, I received a call from
the service dept. at my dealership informing me that they spoke to Ford on
my behalf. They are doing an "after warranty adjustment" in which I'm
responsible for 495 dollars and they will install a new transmission with a
retroactive warranty. This occured with no whining on my part, only that I
was calling AAMCO to get a second opinion. Van has 44K on it now and
Jennifer in service told me that this type of failure really shouldn't
happen. I did my venting in this newsgroup rather than at her, and maybe
that helped? I don't know. Thank you to those who took the time to
respond, And if you have a Windstar that fails around 40K, maybe your
dealer will work a similar deal out with you.
Glad to hear the good news. It's good to see things sometimes work out ok.
Either that, or they were jerking you around the first time and were worried
they were gonna get caught. One rule of sales: Always try to hit 'em for the
high price just to see if they bite. If not, lower it so they think they're
getting a good deal and go away happy. Someone will always accept the big price
because they don't know any better or just think that's the way it is. It's all
about profit margin.
This type of service happens on a regular basis. You do not hear about it
because these people are happy that a very large company that has ZERO legal or
moral responsibility to do anything for you on a product that is out of
warranty. I'm willing to bet if you were in Fords shoes you would not do
something like the thing they did for you. Try getting that kind of service on a
television set that is several years out of warranty. Ever had a house built for
you? If you did how did the home builder handle warranty issues?
I will see her Friday and describe her in great detail upon my return with
my hopefully completed van. As a happily married man of fifteen years, her
appearance is irrelevant, although it may make the whole nightmare a little
more pleasant if she is, in fact, "cute"!!
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