I've own a late 2000 UK Focus 1.8 Collection which is rusting in places.
Last year the tailgate was replaced under warranty which I didn't expect in
a car of it's age (4 ½ years) but it had a happy ending. Now I've got rust
by the door mirrors and on one of the passenger doors and in each case it's
by the seals.
I took the car to Ford a few days ago and right away the inspector told me
that Ford will not correct it because it's the "wrong type of rust". He
explained that the 6 year warranty only covers rusting from the inside out
(which is why they changed the tail gate as the rust was inside).
The rust problems I have are caused by the seals rubbing the paint away and
according to the dealer are known problems with the Focus by Ford. As he
explained they issued fixes (for the door mirrors they told them to bevel
the bottom edge to stop it rubbing on the door)
That particular Ford dealer said it was a manufacture defect (I wonder if
Ford sees it like that) and as such would not sort it out (but he did try).
He said the only thing he could do is to give me the Ford customer care
number and take it up with them (but not to hold my breath).
Has anyone here had these issues? And managed to resolve them with Ford?
I'm open to suggestions on how to get Ford to honour the warranty (I
misplaced the service guide book that has the warranty details) as anything
to do with bodywork costs a bomb.