I got ripped off by express auto parts online, I returned a $161 set of roller lifters, box unopened, and never got my money back. I tried for months, you can't find a phone number for them, it's all automated, and the returns dept just sends you in internet death spirals. Do NOT buy from this company!!
I live in Indianapolis. I let the problem run too long, they wore me out chasing them, and the sixty day stop payment bit came into effect, so I then had no recourse. I think that's their plan, delay, delay, delay until the credit card company has no way of suing them for the refund, then they're in the clear. The phone contact number just sends you into yet another death spiral of voice mailboxes without a human in possible earshot. The actual company is in NY I think, I would dearly love to go there and throw a brick through their front window, bastards!
Just looking it up, they're actually listed as Exeter, PA. I don't think the comapny you speak of and this online only company are related somehow, but thanks anyway. I went to Ripoffreport.com and wrote an article about them there, and generally from time to time try to tell everyone about them.
Bummer. I myself have not had to do the reverse charging thing, but have talked to a couple of people who have. It gets the attention of the merchant REAL FAST. I think not just for the amount in question, but their staying on the good graces of Visa or whomever.
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Looking up !NET-69-20-77-112-1 at whois.arin.net. NOTE: More information appears to be available at IPADM17-ARIN.
CustName: Express Auto Parts, Inc. Address: 304 Park Avenue South Address: 11th Floor City: New York StateProv: NY PostalCode: 10010 Country: US RegDate: 2004-04-21 Updated: 2004-04-21
Raises your rate up to a certain amount in retail. Then after another specified amount in your contract, closes your account.
Then you are blacklisted with all the merchant companies. So you are in essence out of business.
As soon as you suspect you've been taken advantage of, exercise your right of a chargeback. Don't be shy, it's your money. You can negotiate a fair settlement after "YOU" are satisfied.
You are the customer, it's about time someone treats the customer right!
I have now, thanks to the helpful person who did the lookup on whois.arin, snail mailed the company address listed in NY. Hopefully that will get some answers, or even money back!
Unfortunately, your fraud complaint to the USPS will just go into a file. When the file gets big enough(with complaints from others), they may or may not look into it. That's basically what I was told when I filed a complaint against an eBayer that cashed my postal money order but didn't send the item. H
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