I ordered my bumpers back in March. A CJ front bumper and a rear bumper and tire and jerry can carrier and two receiver hitch license plate brackets. Was told they would be here in 10 days.
Two weeks later I got a front bumper.
Two weeks after that I called and asked where the rest was. He said they would be here in a week.
Several weeks later, middle of May, I called again. This time I was told they were out of CJ bumpers and they were expecting them in any day now and I would have mine by Memorial day (end of May).
Middle of June I called again, pissed. This time he doesn't have any idea who I am or why I'm angry and that I must have ordered from the previous company (Bulletproof doesn't actually exist anymore). I explain that I have spoken to him so many times that I can now recognize his voice and that I have a partially filled order of his product at my house bolted to my Jeep. He still doesn't know who I am, until I read him the invoice number. Oh! I remember you now! He says the bumpers are there now and he'll ship it out first thing in the morning, PERSONALLY.
Two weeks later. No bumper. I call and tell him he has ten days to get my product to me or I will make two calls, one to the Better Businees Bureau and the other to my Credit Card Company. He swears I'll have it in three days.
Nine days later. Most of the rest of the order arrives. I still have not seen the license plate brackets to this day.
No installation instructions. Just baggies of nuts, bolts, brackets and washers labled in a Doctor's style handwriting.
The rear bumper didn't fit. It required extensive trimming to work. No biggie that's how one builds a Jeep. But of the eight bolt holes in the rear bumper, only six were tapped. And of course they were the last two I tried to put bolts into during the install. Arrrg!
- Partial shipment.
- MONTHS of delay in the rest of shipment.
- Some of the oder STILL have not arrived.
- No instructions.
- Rear bumper did not fit. I still have yet to assemble the tire carrier, we'll see if at least it works.
- Mounting bolts not tapped. I guess the assembler simply went home in the middle of a piece.
- The salesman NEVER answers the phone.
- The online ordering system does NOTHING. I had ordered online back in JANUARY, online.
- He lost my order at least once.