What makes you believe that? GM sells far more cars than Toyota, somebody
must like the cars they sell. Same with trucks and SUVs. GM sells more of
those in two months than Toyota sells in a year. Toyota make good vehicles
but apparently a lot of buyer prefer something other than a Toyota since the
only sell around 10% of all the vehicles sold in the US ;)
Toyota and GM are pretty much neck-and-neck in total vehecle sales, as
many news accounts state. I was fustrated by an inability to find a
news source that does not play fast and loose with the terms "cars"
(excluding trucks) and "vehicles" (including trucks), but obviously
GM's sales are a higher percentage of trucks, making Toyota the maker
of the most cars.
Think about what you are writing. There is nothing wrong with setting a goal
of fewer quality lapse incidents. It is a good thing. When someone pulls
the cord, it means that the system has failed and needs to be fixed.
The trick is that you don't want to punish anyone for pulling the cord. Way
you do that is you track customer com plaints back to a plant and shift and
if the complaint was related to something that could have been spotted make
sure it does not happen again. A balancing act.
Now, I owned a 2000 Yukon XL for 5 years. It was mostly a good truck, but it
did have several failures it should not have in 30,000 miles; two outside
mirror failures, electric fuel pump failure, rear winder defogger tab fell
off, seat heater control button failure, abs sensor failure. None of these
would have been caught in an assembly plant. All but one were component
failures caused by (probably) supplier parts that were poorly designed/made.
I think GM is just squeezing their suppliers too hard and they are cutting
corners. At least in my case.
People want quality, but not at any price. Every company seems to be quick
to brag about their quality control, ISO certifications, and so forth, but
every one makes it work.
Quality programs often lead to better REPRODUCIBILITY, but you can
continue to manufacture the same level of product. Most programs have
a statement calling for continuous improvement of quality too, but it
gets lost in the haze.
People may not be willing to pay for quality, but neither are they happy to
accept shoddy goods.
GM and Ford would probably both be better off by declaring bankruptcy,
and starting with fresh faces and ideas.
The tend has been down.but GM and Ford still sell more vehicles than all of
Japanese brands combined. The three domestics sell more the 57% of all the
vehicle sold in the US, whether you believe that or not makes no difference
in that fact.
OK. Most of us don't have a lot of time for our cars to be in the shop any
more. That's why I own a Toyota. Sure I could own a GM, but by the time I
had 50,000 miles on my old S-10 it was already nickel-and-diming me on
repairs, and seemed to be in the shop as much as it was out.
Charles of Kankakee
And how many Toyotas that were built in the 1980's and early 90's do
you see still on the road compared to domestic brands?
Personally I think that all manufacturers design and build cars to
last no longer than 10 years now before they fall apart. I had a 79'
Datsun B-210 that the steering box rotted away from the chassis
somewhere around 1988 or so. I was going down the road at the time of
failure. I've been skeptical about the build and design of Asian
built cars ever since.
I do own at present a 97' Hyundai Tiburon with approximately 195,000
miles on it that hasn't given very much trouble, but when there is a
problem I have found that it takes a long time to get parts and they
are very expensive compared to domestic parts.
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