They are, and falling hard! In an effort to become #1 in the world, they
have forgotten a lot of what made their customers loyal in the first place.
Have you called "Customer Care" recently? Amazing what a difference 10
years can make. When I would call about my Corolla they could tell me
almost anything. Now, it's "What's a GTS? No, I don;t know anything about
that." Granted, last time I called the car was 18 years old, but prior
calls to Customer service yielded far better results.
Also, their lack of willingness to help with customer concerns is apparent
Their quality is getting worse, customer service is getting worse,
dealer's attention to customers is getting worse (I heard a salesman when
I was working for a dealer tell a customer a total lie about the car; it
trned out the customer knew more about the car than the salesman. That
didn't happen in the 'old days'.) No, the dealer issue is because the Big
Guys found a Toyota dealership was about as good as printing your own
money, and bought the dealerships they wouldn't have touched 40 years ago
for Stupid Money; the families that knew the business and owned the
dealerships for generations in some cases laughed all the way to the bank.
I bought my Scion from an "old School" dealer, but still the salespeople
were slick and the dealership overly polished.
Too much has gone into perceptions and has gone away from the experience.
Yes, I have talked to the Toyota people lately, and they have given me
the information I needed quickly and without prevarication.
The cars, and you know we have two of them, have performed perfectly.
We will see.
Customer Care is not as knowledgable as they used to be, I can tell you
They used to have some real tech-savvy people there. Now they are just
plain old Customer Service reps reading from scripts.
But Toyota still has one HUGE advantage.
They are not sucking money from my pocket via taxation for dysfunctional
corporations and Obama maxism.
And I don't buy this all of a sudden Congress-GM-NHTSA team is just
discovering anything with Toyota, their own data shows Toyota 3 times
better than GM. Yet they make a big deal?
Even if Congress-GM-NHTSA team corrupting is right, one had better ask
why NHTSA was so internally corrupt for so long. Right now Obama,
congress, GM are so desperate to set off for a good Volt show, I
wouldn't put anything past them at all.
Socialists panic at anything, they have nothing else in their minds.
My major maintenance headache with Toyota and my 2004 Sienna, bought in
Sept 03, is oil changes, oil changes, oil changes. Not even a wiper
blade to change yet. I might have to change out the battery before next
winter when it will be seven years old. I don't know, but these
Toyota's are veeeerrrrrrrrry boring. But I'm deliriously happy about
OK, but I can tell you pretty much the same story about Fords, Nissans, and
Hondas my family has owned. Well, except I do tend to change wiper blades
yearly. The only two bad cars I've owned in the last 25 years were a Toyota
and a Saturn, and the Saturn was fine till my son turned 16 and started
driving it (but after that...well it wasn't pretty).
Motorsforum.com is a website by car enthusiasts for car enthusiasts. It is not affiliated with any of the car or spare part manufacturers or car dealers discussed here.
All logos and trade names are the property of their respective owners.