OK, for everyone's benefit, I'll start at the beginning: My 01 Impala with 3.8V6, 40K miles, started leaking DeathCool coolant on Dec
4th. It looked like it was leaking at the throttle body. I took the car to my local, un-trustworthy, un-reliable Chevy dealer on Dec 5th. They diagnosed that a 'campaign' was required, performed the campaign (throttle body bolts and pellets in the radiator), and sent me on my way on Dec 8th. Car stared leaking DeathCool coolant on Dec 13th (one week later). Called my local, un-trustworthy, un-reliable Chevy dealer, and seceduled an appointment for Dec 15th. Took car in at 6:30AM on Dec 15th. Nothing happened. I called at 4PM that day, and was told they would look at it 'late morning the next day'. I called the next day at 12noon. Still had not looked at the car. I called at 3PM, still had not looked at the car. After discussions with my wife, I decided to call my very trustworthy, extermely reliable independant meachanic. He climed it was probably the throttle body gasket, a '15 minute' repair, but suggested that I call GM customer service first before I bring the car to him. I called the 1-800 number for Chevy customer assistance, and explained just what I described in the paragraphs above. Man, that lady was very nice and helpful. She put me on hold, called the dealer's service manager, then came back on the line 15 minutes later saying my car would be ready tomorrow morning, at NO CHARGE. After I hung up, the dealer called, apologized, and said my gasket kit would be replaced under a 'satisfaction' program. This was our very first GM car purchase, and for the most part, I really like our Impala. Unfortunately, I live in a town with only one Chevy dealer that is 'local', so there is no competition, and I think the service is just lacking. This is unfortunate, becuase of this, I will not consider a Chevy again, but I may consider another GM brand since their customer assistance seems to get results! I'll let you know what happens tomorrow! Bill 88 Lancer Shelby 91 LeBaron Convertible 01 Chevy Impala LS- posted
20 years ago