Rocky-Road outfitters update

Nope, I don't think you are wrong at all. I bought something from HomeDepot.com this past summer. Actually several somethings. One of the items I decided I didn't want and called them as I wanted to cancel the order. I was told to just refuse the delivery, which I did. It took me THREE MONTHS to get a refund. I had no luck with emails, not even the grouchy kind. It seems their emailing ahs been outsourced. I filed a dispute with my credit card company and within a week I had a refund ($235.00). I think it was a coincidence because when I called their 800 number the young lady told me aht I should have phoned sooner because that was all they needed to process my refund.

Sooooooo where I'm going with this, call them. Don't rely on them to nitialize the communication. You have only one order to worry about, they have hundreds. Hopefully they can give you an ETA.

Kate

I called RRO about 20 minutes after the OP. They said they had a shipment coming in but didn't know if my lights were on that shipment. They promised to give me a call in a few hours. Nearly 24 hours later, nothing.

On a side note, my initial impressions about the shackles is now less than stellar. The grease nipples, instead of being threaded in, are a press fit. The nipples have a threaded end. They both fell out before ever making it onto the Jeep.

Carl

Are they made by 'stealhorse'?

Mike

No, they are custom made by RRO.

Carl

Oh well - crap! So, what are you going to do?

Kate

Kate, I'm going to call and complain next week. I would expect cheesy 'pressed in' grease nipples from "Steel Horse" brand shackles, but I had expected RRO to be as they had claimed, 'High Quality'. Would it be that hard to tap the hole and put a threaded fitting in there?

I will likely not buy from or reccomend RRO to anyone. Low quality product, slow processing time, poor quality. The jury is still out on customer service.

Carl

When I buy new ball joints and tie rod ends and u-joints, they just come with an empty hole and either the zerk fittings and/or small blocking bolts. These fittings are 'self threading' tapered fittings. They are supposed to be screwed in, not pressed in.

'I' have never had a failure of one in over 30 years of changing them.

It's now too late to thread the holes or to try and self tap them with new fittings.

Mike

"Mike Romain" wrote

Why?

Kate

Because the 'hardened' self tapping fittings were pressed into a soft steel hole and fell out already. This means the fittings already have reamed the hole out to their size.

I guess if you could find a larger diameter zirk, you could drill a larger hole.

You could also 'maybe' block the original hole and drill one right beside it to screw the fittings into if there was room.

But these are new and basically garbage as they sit.

Mike

That was my thought on it. I didn't know that the bases of the pressed in type were the same diameter as the threaded type. See, I learned something today.

Kate

Kate,

You learned two things. One about the grease zerks. The other being not to purchase anything from Rocky-Road Outfitters. I have used

Carl

Ok, now CUT THAT OUT!

Sheesh. keep this up and I'll end up knowing my ass from a hole in the ground...

Kate