Is this a common problem in the Lexus RX350? I had a very unsatisfying experience today at the Lexus dealership. I wanted to get a new windshield for my new RX350 because of distortion. Basically I was told that it's normal or common and they've replaced some before only to find that the new one had it as well. I asked if this was problem with the RX330 and the service guy said he didn't recall it being an issue.
I was told that I had to come back and let some "rep" look at it and decide whether to approve a new windshield.
I'm very disappointed... I was disappointing in my first Lexus, the ES300 because of the lugging and lack of responsiveness. The RX350 is better but now the windshield issue is not pleasing at all nor the service I got at the dealership in Grapevine, TX. They should have told me on the phone that they couldn't replace a distorted windshield without approval first without me having to go down there and find out.
So does anyone notice distortion in their windshield? I can see it while driving and if you're just sitting in the car, you can see it by bobbing your head up and down. It's hard to describe, but creates "waves". My wife said it was like looking through eyeglasses that aren't your prescription.