My girlfriend's 1993 ford fiesta 1.3 as been having consistent problems stalling at junctions, when parking, etc. She has taken it to the local Ford franchise, Dagenham Motors, 6 times new. On at least four occasions, they have guaranteed that it is fixed and will not happen again, yet within a few weeks, the same old problems return. She is sick of taking it back and is scared to drive the car as she is worried it will stall at an aquard moment and cause an accident. I want to go back to Dagenham Motors one more time as I think they have a duty to fix the problem after assuring us that they had. However, it is more inconvenience and more time without the car, which she absolutely has to have for work (NHS community based). Therefore, I have the following questions:
1) What do I say to Dagenham Motors? We can't sell the car with its current service history and it isn't safe to drive, so we are stuck with it until they fix it. How can I get them to fix it properly and make sure my girlfriend isn't inconvenienced in the meantime (they'll have to have it at least a month to guarantee the problem has gone away)2) If they don't fix it properly again or refuse to, what should I do?
Cheers,
Pete