Faulty Fiesta and Useless Garage

My girlfriend's 1993 ford fiesta 1.3 as been having consistent problems stalling at junctions, when parking, etc. She has taken it to the local Ford franchise, Dagenham Motors, 6 times new. On at least four occasions, they have guaranteed that it is fixed and will not happen again, yet within a few weeks, the same old problems return. She is sick of taking it back and is scared to drive the car as she is worried it will stall at an aquard moment and cause an accident. I want to go back to Dagenham Motors one more time as I think they have a duty to fix the problem after assuring us that they had. However, it is more inconvenience and more time without the car, which she absolutely has to have for work (NHS community based). Therefore, I have the following questions:

1) What do I say to Dagenham Motors? We can't sell the car with its current service history and it isn't safe to drive, so we are stuck with it until they fix it. How can I get them to fix it properly and make sure my girlfriend isn't inconvenienced in the meantime (they'll have to have it at least a month to guarantee the problem has gone away)

2) If they don't fix it properly again or refuse to, what should I do?

Cheers,

Pete

Reply to
Fredster
Loading thread data ...

I am assuming that you are (or have) paying for this work to be done.

If it was me, I would be demanding a FULL refund of all monies paid as they obviously have not done what you have paid them to do. If they refuse, sue them.

Then take the car to a different garage.

If on the other hand they want to keep the car for a month (this sounds extreme), insist that they provide a loaner (at their cost) in the meantime.

Reply to
Networkguy

Hi there. I've had a fiesta 1.1 and replied to a similar problem a few days ago.

If yours had a carb instead of injection it is probably simply adjustment that is required. I would forget ford garages they are hopeless unless the spotty teenager they have given your car to has a computer to tell him what is wrong. On these older cars they don't seem to have a clue or care because they are older.

Find a nice backstreet garage family owned or run by a good mechanic they will sort you out without a problem. I did 180k in my ford so they are a good car a shame the same can't be said of the more modern ones.

Reply to
David Cawkwell

I forgot to say.

The fiesta of your age will no doubt have some rust going into the carb and causing these sort of problems. I don't know why ford did fit a fuel filter. You should get a garage to strip and clean the carb. I had to do this about 3 times between 80k and 140k.

If I were doing it again I would have fitted a fuel filter to prevent it after the first time.

Reply to
David Cawkwell

go back to the garage make loads of noise make sure that the head honcho knows about it

or

go back to the garage ask to speak to the head honcho if they fob you off, make laods of noise until he sees you

explain the problem and that, seeing as they had repeated atempts to fix the problem and haven't, you'd like a refund of the work they said they did because it's obviously not the falt of the stuff they've fixed else the fault wouldn't reoccur every week

then tell them they have 7 days in which to deal with it and hand them a letter from a soliciter

then threaten them with trading standards

if there isn't a satisfactory conclusion then you could always take them to the small claims court to for the refund

if you don't want to go to such extreames, then have a "polite" word with the service manager and tell him that you want the car fixed, for free, and a loaner loaned to you untill they can garantee they have rectified the fault or you wish to have a full refund of all the work they've done

it's down to you who you see at the end of the day, but make sure you have photocopies of all the recipts and note the dates when you left the car with them etc don't tae originals as they have been known to "go missing" in filing cabinets and shit like tht

Reply to
dojj

There's lots of comments about this on the DailyTelegraphs motoring Q&A expert Honest Johns website forum -

formatting link

Try talking to Trading Standards

Daytona

Reply to
Daytona

MotorsForum website is not affiliated with any of the manufacturers or service providers discussed here. All logos and trade names are the property of their respective owners.