naffer gurgled happily, sounding much like they were saying:
The car was put in for regular service. The service included replacing > glow-plugs.
> Garage says,
> "One of the glow-plugs sheered off when we were removing it. You can
> probably manage on the other three or would you like us to take the head
> off the engine to effect a repair. The engine job will cost about > £600".
>
> Is it likely that I can insist that the garage does to repair at its > expense?
Only if you can prove that they sheared the plug through negligence, which is extremely unlikely.
What age is the car, what mileage, and have the glow plugs ever been replaced before?
They can and do corrode and seize in place, possibly exacerbated by poor workmanship on replacement last time. It can be effectively impossible to remove them in situ if particularly bad.