Conned by a garage.

May 10, 2007 27 Replies

Hi



A friend of mine has a 8 month old Vauxhall Mariva.



His back LCD light has failed on the milometer?



It is under warranty, but they want to charge him £105 as they say bulbs are not included in the warranty...



This I feel is crappy and more importantly, I don't feel it is a bulb, the LCD is normally back lit and I would imagine would have to be replaced as one unit????



Can anyone confirm, 1. If it is a changeable bulb, and 2. Should be under warranty?



Many thanks in advance, Phil


I expect it is the same as vectra lcd mileometer, it is a bulb, it is a little awkward to change. Yes, it should be under warranty, but is probably under the exclusion list. Make a big noisy fuss and they will cave in.

PhilÅ ( snipped-for-privacy@hotmail.com) gurgled happily, sounding much like they were saying :

An hour's labour, probably, since it's a dealer.

Would you expect a headlight or indicator bulb to be a warranty item?

Of course it's a bulb.

General rule of thumb... if it's likely to go wrong in the warranty period, it will be excluded. Bulbs most certainly will be, and I guess this will be a bulb behind the LCD.

My wife's Micra recently had to have new brake discs. With only 6k on the clock I've never seen such badly worn discs. Googled and found it was a stock fault.

Dealer didn't want to know, wasn't covered by warranty as any brake parts are excluded. They showed me a list of exclusions. Now pads and shoes I can understand, but new discs after 6k, surely that's not normal?

Anyway, changed the discs myself and took them to task over the fact that they hadn't actually indicated that there were any exclusions in the warranty at the time of selling me the car. They had a leaflet to hand out to customers but hadn't given me one. Eventually they caved in and I got a cheque in the post!

BobC

BobC ( snipped-for-privacy@gmail.com) gurgled happily, sounding much like they were saying :

I can readily believe it on anything, depending on driving style.

Disks are consumables these days, don't forget. I reckon on two sets of pads to one set of disks on the XM.

Modern disc/pad combinations do tend to result in the discs wearing just about as fast as the pads - although most will last for two sets of pads.

But I'd say 6k is a *very* short life for pads anyway - unless the car is driven very badly.

....on a saturday morning with plenty of people in the showroom...

Tim..

Or not driven much & they're allowed to go rusty.

Then it would be out of warranty?

Have you seen how quickly a modern disc rusts?

New Fiat Panda. New discs and pads at 18k.

Leave the car for more than 24 hours, come out to rusty discs.

It's got a 3 year warranty. Plenty of time for them to rust.

Yes. My SD1 doesn't do much mileage. And the discs rust. Doesn't seem to make the pads wear out quickly, though. I've not come across an ordinary car driven normally that needs pads more frequently than an oil change - it simply doesn't make sense.

Dave Plowman (News) ( snipped-for-privacy@davenoise.co.uk) gurgled happily, sounding much like they were saying :

That's not really true. Network Q warranty covers discs and pads for instance...

Iridium ( snipped-for-privacy@googlemail.com) gurgled happily, sounding much like they were saying :

For manufacturing faults, probably. For wear and tear? I *very* much doubt it.

It is a changeable bulb. Vauxhall will only cover bulbs for 3months/3000 miles, just like most other manufacturers.

As did I. But nope. Wear and tear. One guy on VX220.org has had 2 sets of pads heh.

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"Your Network Q Guarantee provides you with comprehensive cover for all mechanical and electrical components for a full 12 months / 20,000 miles - whichever is sooner. We even cover your brakes, battery and clutch for 12 months - another first from Network Q."

Iridium ( snipped-for-privacy@googlemail.com) gurgled happily, sounding much like they were saying :

"What's not covered - Service items"

I'd have said pad wear was firmly in the "service item" category. They've obviously excluded it for marketing porpoises, though - and fair play to 'em.

No seriously, some guy on the VX220 has just had discs and pads done on his VX under that warranty, and then made the obvious remarks about doing a few track days then getting another set heh. And another guys went in, got discs and pads, and came out with the optional cross drilled discs!

Obviously though I can see why you're sceptical, I wasn't sure whether to beleive any of it either heh.

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