Tracking done wrong - any comeback for me ?

Jul 06, 2007 7 Replies

Completely useless garage (see previous post). Went there via blackcircles to have some tyres fitted and got them to do the tracking on Wednesday.



Drove the car about 250 miles yesterday and something wasnt quite right, and the steering wheel wasnt straight. Went back there today for them to re-do and they admitted it was 'miles out'. Nice one - so I drove 250 miles on tyres which were scrubbing like hell. Hopefully they sorted it now.



I complained to them but they said it wouldnt matter for one day!!! Really annoyed but I guess theres not much I can do.



I'll certainly be complaining to black circles about them and I wont be going back there in a hurry !!!



Personally, I reckon its black circles to deal with. OK, so tracking was an extra service they charged me directly for but it was black circles who referred me there for the tyres to be fitted. I think at least they owe me a few quid off my next order.



Otherwise, I'm not going to be keen going to any of their 'recommended fitters' if this is the standard you get....



they recomended tyres not tracking services

Not really. Just don't go there again. Don't tell anyone what garage it is though - they might read it and try and do you for libel, or worse yet, come round your house...

Only if what is said is untrue or malicious Doki.

If this incident was a genuine mistake - and it would appear to be so as they admitted that "it was 'miles out'" and rectified the error - then you can draw your own conclusions as to the outcome if they sued for libel.

BTW, in my near sixty years, I have yet to meet anyone who has never dropped the proverbial 'b***ock' - but I have met many individuals and dealt with many businesses who have - and tried to 'weasel' out of their obligations to correct them - so at least give *Autocentre, Queens Hill, Newport* a pat on the back for doing so.

As a matter of interest, I only live around 12 miles from 'em, so I may wander down and have a chat with the manger ;->

Brian G

I was on the wind up after someone genuinely got quite irate at me for saying a garage wasn't particularly good, and came out with that sort of bunkum.

That could well have been me in a post dated the 29th June saying:

"Doki,

If the accusations that you are publicly making are untrue, you want to hope that the garage owners you are 'knocking' are not reading these posts (or someone point them out to them), as they may well take a little umbrage at the libel that you have written - and go knocking on Zen's door for your name and current address for some 'compo'. "

The statement is still very true for anyone committing libel/defamation very publicly on an open forum and I believe that Godfrey v Demon Internet Ltd [2001] QB 201 was the forerunner.

Brian G

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You are giving them a pat on the back for trying to 'weasel' out of their obligations to correct them? How odd. :)

David,

Oops! It should have read "so at least give *Autocentre, Queens Hill, Newport* a pat on the back for *NOT* doing so". That'll teach me to proof read *before* posting. :-(

Brian G

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