I had a 2001 C320 wagon that was an electrical nightmare. It was in the
shop over 60 days in three years.
Window auto close malfunction.
Several bulbs blowing out prematurely.
Air bag sensor malfunction - several times.
Voice recognition malfunctioning on and off for 2 years - Never fixed
Seat / steering wheel /
mirror memory problems 10 plus visits -Never
Wood trim coming off (dash & shifter area) 4 visits
Heater vent problems 3 visits
Gas gauge malfunction.
Cargo area cover unlatching. 2 visits
Cargo area seal leaking - never fixed
Driver door seal leaking 2 times and Never fixed.
Hatchback not latching for several visits.
Steering wheel grinding problems
Fog lamp ³fogging on two occasions.
Floor mats latch broke.
Sway bushings went bad
Lower control arm went bad.
Mass flow sensor had to be replaced
Mirror reverse problems.
Seatbelt jamming 3 visits
Window trim leaking 2 visits
Hatchback trim leaking 2 visits
Doors rattling 3 visits - never fixed
Dash rattling 5 visits (every time they "fix" it, the rattle "moves" to
another spot) -Never fixed.
Cup holder breaks 3 visits
Back seats not latching 2 visits
Ceiling panel loose in cargo area
SOS malfunction on several occasions (they found nothing even after the
dash read "see repair shop")
Replaced rear window washer fluid pump.
The car stickered for $48,000, and was leased for 39 months.
MBUSA agreed that the car was a joke, and met me half way on getting out
of the car at 30 months. I lost a few grand, but was glad to be rid of
it. To keep me in the fold the dealership gave me a "deal" on a new car.
Now I drive a 2004 E320 wagon that stickers for close to $65,000 with
all the "goodies" in it. I bought it new in August 2004.
The hands free phone / voice recognition has never worked properly. It
has been in the shop over 6 times trying to get this fixed. MB tech rep
got involved. They have replaced the phone 5 times, the phone module
two times, the navigation module one time, and adjusted and reconnected
The Sirius satellite system "cuts out". This is related to the "optical
ring" that connects all the audio components and cellphone together.
still no fix after numerous visits to the dealer.
The CD player and regular radio are plagued by this fault too. It sucks
on a 45 minute commute to not be able to listen to the radio or a CD.
This is why I bought the upgraded stereo and satellite system in the
All the audio issues are still not fixed.
handheld phone locked up even when out of car. replaced several times.
The dash vent rattles. replaced part twice.
The passenger door locking system "clunked" when cold. This was a
faulty locking mechanism. It took almost a month for the part to to
come from Germany.
Window closing got out of sync.
Cargo area cover malfunctioned. Repaired twice.
Third row seat ;latch malfunctioned. replaced.
Middle row seat back not latching properly. Slamming seat caused
plastic to break.
Sensotronic brakes recall
Sensotronic pump vibrates the steering wheel and brake pedals when it
pumps up. loud noise and very noticeable vibration.
seat memory issues. upgraded software.
rubber seal around cargo area door leaks. being replaced this week.
light in cargo area blew out. not yet fixed... this weeks visit.
I can "almost" live with everything but the sound system / phone issues.
I am at a loss as to what to do, and feel that the "repairs" will not
permanently fix the issues. I have the factory warranty on the car, and
bought the extended one for 7 years 100,000...BUT the extended one DOES
NOT cover any radio parts!
Should I cut my losses and jump brands?
Am I getting individually bad cars?
Should i believe the articles I read in magazines about MB worldwide
having huge quality issues and not being able to handle them?
I paid good money for this car. I believed that perhaps the C class was
not a "real' Benz, and that stepping up to the E Class would fix my
quality woes. Am I just unlucky? Do all owners of later year models
have this type of problem on a regular basis.
my staff laugh at me since I have a loaner car every few weeks. They
tell me I should buy a Honda since their old cheap cars don't give them
anywhere near as much trouble as my new Benz does.
i am loath to go the legal route since I already know that that will be
a losing proposition.
I put all but $30,000 down cash on this $64,400 car. The $30,000 is
financed through MB credit. 6 months in I am obviously looking at
depreciation. I think my next step will be to talk with the service
What to do?
any suggestions (realistic ones)