I have a 1995 C280 with about 243000KM on it.
I dropped the car off this morning at a Mercedes dealership for the
240,000KM maintenance. The service person who took my car said the
brakes, all fluids,oil etc were going to be changed. He then proceeded
to inspect the car and at the end of the inspection, said the car was
in good condition. We even chatted awhile whereby he told me he was
going to use his own mercedes till it hits the 500,000km mark before he
I was on my way to pick of the car this evening when i got a call from
the service person. I immediately noticed the instability of the tone
of his voice. You know, the kind you hear from a guilty person.
Ok, this is what he says " Mr .... we had your car all finished and
washed for your pickup but when we were driving it to the front,
noticed a loud noise from the engine. After we looked at it, discovered
your engine's water pump has failed. Anyways, i know its the weekend
and i am going to arrange for a rental car for you to use till monday
and then we can carry out the repairs "
I asked if i was going to pay for the repair of the pump which wasn't
bad when i dropped it off this morning and he said yes it was going to
cost over a thousand dollars.
To cut the long story short i got into a heated arguement with the guy
and my points were;
1.) The car had no problems with the engine when i dropped it off this
morning. If the pump is bad now, then the mechanic most likely did
2.) Its very unlikely the engine pump would just go bad without any
kind of some progression of symptoms like the temperature gauge going
higher and also the "check engine\ service engine" light coming on.
What the service person kept stressing on was that i ought to be
grateful the pump failed at the dealership and not while i was on the
road. He also said the coolant wasn't serviced contrary to what he
stated before that all fluid in the engine will be replaced.
He was also stressing that the car had 240,000km on it and kept mute
when i asked if he was saying that water pumps fail on mercedes with
240km and above mileage.
I dont really know much about cars and would be grateful for any advice
i receive in regards to how to handle this issue. I am not looking for
an opportunity to get some undeserved service from mercedes. I really
believe they messed up the car causing the problem. I even told the guy
i did not need the car rental instead they should use the money to fix
the car. He was very rude saying "well your car is going to be here
till you decided to come pick it up "
Any advise would be appreciated.