Which creates a backwards self-serving model of poor quality and higher prices. It's the drug-dealer and their low priced samples. "Buy this car at cost..."(We'll make it all back in repairs later). Sony? They make a decent profit on their TVs and very little on repairs. They'd rather they never had to repair them, in fact.
The whole industry is hopelessly corrupt and has their priorities mixed up. The vehicle and the sales should be what matters. But what we get is a huge service department and a tiny bit of attention to sales. Build as cheap as possible and repair as often as possible, while keeping the customers just happy enough to keep buying them.
Pasadena, CA. has no less than three GM dealers. All with full service departments and huge lots. (more than three if you count their subsidiary brands)
Any they're crying about loosing money?