I'm running into some major warranty problems with the '02 Boxster I bought on June 10 of that year. The four year warranty should last until June 10 of next year, 2006, right? Wrong.
When I was recently up at the dealership the service rep said my warranty expired in January 2006.
I've spoken with the General Manager (GM) of the dealership who says that Porsche has January in its computers and after he brought this problem to their attention they refuse to change the date.
My service rep hypothesized that my car had "its ticket punched" in January to make it a demo car, thus starting the warranty period, but that it simply never got driven, that's why it had 45 miles only when I first test drove it.
The dealership GM has made comforting noises about "making me whole" but I for one am upset. I know it is a technical triviality to change the date on Porsche's computers, so I conclude the GM has deduced it was the dealership's fault - maybe the "demo car" hypothesis above.
The GM has said he can offer to make good on the "warranty" through June 10. Or that he'll absorb the cost through then of an extended warranty. Last Tuesday morning he said he'd look into extended warranty options and get back with me, and now it is Thursday night with no word. Does he think I'll just go away if I don't call him back??
I was planning to keep the car but wasn't planning to decide on forking out for an extended warranty until April. But if I were I would be wanting the extended warranty to START on June 10 - but a "factory" warranty cannot start then, I'm told by the dealership that it has to be agreed on one month BEFORE the end of the official warranty period - which is now Janurary 2006!
I'm feeling majorly screwed here. Even if I sign up for an extended warranty, say, for 3 years, that would mean expiry in Janurary of 2009 and not June 10 of 2009 like it was suppose to. And I have an expensive repair PLANNED for say, March 2009, if you get my drift.
I am going to call USAA, who does my insurance and financed the car originally (it is paid off now though) to see what they think, or maybe they do extended warranty things, too.
But I wanted to relate this tale of woe to all the experts who read this newsgroup and ask you what you think of the situation, and what you think I should do, or DEMAND, at this point? Should and how would I call Porsche itself myself to get satisfaction??
I realize Life isn't always perfect but this is just wrong.
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