I'm running into some major warranty problems with the '02 Boxster I
bought on June 10 of that year. The four year warranty should last
until June 10 of next year, 2006, right? Wrong.
When I was recently up at the dealership the service rep said my
warranty expired in January 2006.
I've spoken with the General Manager (GM) of the dealership who says
that Porsche has January in its computers and after he brought this
problem to their attention they refuse to change the date.
My service rep hypothesized that my car had "its ticket punched" in
January to make it a demo car, thus starting the warranty period, but
that it simply never got driven, that's why it had 45 miles only when I
first test drove it.
The dealership GM has made comforting noises about "making me whole"
but I for one am upset. I know it is a technical triviality to change
the date on Porsche's computers, so I conclude the GM has deduced it
was the dealership's fault - maybe the "demo car" hypothesis above.
The GM has said he can offer to make good on the "warranty" through
June 10. Or that he'll absorb the cost through then of an extended
warranty. Last Tuesday morning he said he'd look into extended
warranty options and get back with me, and now it is Thursday night
with no word. Does he think I'll just go away if I don't call him
I was planning to keep the car but wasn't planning to decide on forking
out for an extended warranty until April. But if I were I would be
wanting the extended warranty to START on June 10 - but a "factory"
warranty cannot start then, I'm told by the dealership that it has to
be agreed on one month BEFORE the end of the official warranty period -
which is now Janurary 2006!
I'm feeling majorly screwed here. Even if I sign up for an extended
warranty, say, for 3 years, that would mean expiry in Janurary of 2009
and not June 10 of 2009 like it was suppose to. And I have an
expensive repair PLANNED for say, March 2009, if you get my drift.
I am going to call USAA, who does my insurance and financed the car
originally (it is paid off now though) to see what they think, or maybe
they do extended warranty things, too.
But I wanted to relate this tale of woe to all the experts who read
this newsgroup and ask you what you think of the situation, and what
you think I should do, or DEMAND, at this point? Should and how would
I call Porsche itself myself to get satisfaction??
I realize Life isn't always perfect but this is just wrong.
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