Don't they just BUG you?.Saturns good for that,at 8pm,ring,would you rate the time it took to repair your saturn as excellent,good,fair,or poor?.Of course they WILL send you a follow up survey by mail to further agitation.
Phone Surveys
Jun 23, 2005
4 Replies
Bummer! It must be a dealer-specific thing: I only receive e-mails asking me to complete an online survey (which I actually enjoy doing). Have you told the service manager that you would prefer to not get the phone calls or that you'd prefer they'd call at a different time?
I've filled out snail mail Saturn surveys with specific complaints about service and never received a response
Hi, riz, Did you also address those complaints to the service dept manager? He or she would be the person most likely to both care and also be in a position to do something about your complaints. If no satisfaction there, the next stop is the dealership general manager.
Caller ID and an answering machine are your friends.
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