Hi,
I am looking for a address, phone numbers or other contact with Quality Assurance or Customer Service (or equivalent) departments in Subaru headquarters in Japan.
To make the long story short. After fighting with Subaru for more then two years I decided to file some kind of complain directly to Subaru headquarters in Japan. There is a problem with the manual transmission in my Outback 2002 purchased used from the Subaru dealer with 5K miles on it. When I change gears and engage/disengage the clutch the entire transmission shakes and gives quite loud squeaky sounds. It is under very gentle operations.
The car was services many many times at three different Subaru authorized dealerships under the supervision of the regional representative.
They change the clutch twice and at least two times ?repositioned? entire transmission. Other parts were changed too (some rubber gasket or something like that). There are also many minor issues they never been able to fix: wind noise, really squeaky accelerator and clutch, really squeaky windows operation in my wife's Impreza, they sold me wrong brake pads, during the breaks check up they overlooked destroyed wheel bearing just before 10k miles trip (what I told them) not to mention general ignorance. In other words enough is enough.
I have to admit they were cooperative byt very reluctant and typically after months of phone calls did that or this. That repeated a few times over a period of two years. But it does not change the fact that they totaly lack any effectiveness.
Interestingly the regional rep admitted several times that there is a something weird with the transmission.
I do not want to sue them at that point, but definitely have to do something about that. I thought contacting headwaters in Japan could be a good move for the beginning.
Please advice, Thanks, Andy