I'll Never Buy Another Subaru

Sep 03, 2003 11 Replies

Not that this will make any difference but I needed to vent.



My 2002 Impreza Outback Sport has cold start shudder/judder. Despite knowledge of the TBB the dealer will not replace parts until he can personally reproduce the problem (liked I'd make it up). Regional Subaru HQ was no more helpful. They acknowledge the problem but will not encourage the dealer to fix it without confirmation. WHY would I make this up?



Anyway, I'm going back to Hondas, 220K+ each without a problem. Even my Miata has 180K troublefree miles.



Subaru clearly doesn't feel the need to stand behind their product or show any good will toward their customers. Never again.



DL


To get a free new clutch? (I don't believe you're making this up btw).

Let us know what AWD system you'd bolt onto your Hondas. Thanks.

I know the pain of the clutch shudder. When it happened mine was bad enough to cause my girlfriend to stall the car. It took 8 attempts to get the dealership to produce it (finally left it parked outside the service centre overnight so they could try it nice and cold in the morning). After having it demonstrated, they agreed to replace it. They have replaced it 3 times now. The clutch I have now still shudders mildly on cold wet mornings but nothing like the original one - it is now perfectly drivable at least.

I almost got rid of the car at one stage because the problem was so bad so I know how Dana is feeling. Love the car in every other respect but was not impressed at all with the clutch.

Only other issue to date is I now have a noisy hole in the exhaust right up the front. I am 6 months out of warranty and Subaru won't cover it. They want AU$1000 to fix it. I am getting MRT Racing to fit a full performance exhaust tomorrow for the same price rather than letting the Subaru dealer replace the one bit of pipe with the hole.

Regards,

Gerard...

2000 OBLW

Gerard,

Glad to hear your story. I must say you are extremely patient, there is no way I could go thru 3 clutches, still have a problem and still own the car. I do appreciate your understanding my situation.

I just spoke to a service manager who treated me with some respect and understanding and was very open about this common problem. So I will be taking the car to that dealership and hope they can reproduce the problem in less than 8 tries. (My problem with the other dealers in that they didn't even suggest this judder problem when I brought the car in the first time and grudingly admited to it when I told them about the TSB. )

I wish you good luck with your car in the future.

Dena

Thanks, Tony, I will.

It's not that the problem exists or even that they need to reproduce it that bothers me. It's the way we were treated. Most of the service managers wouldn't admit to the existence of this common complain until faced with the TSB. And after reading Gerard's saga I'm not holding out much hope even if they do fix it.

If for no other reason, your vehicles probably all work so well because of all the good kharma you generate.....

I have a 2000 Legacy GT with the same prob. I didn't know there was a TSB on it. Can someone give me a link to it?

-- David

1964 Karmann Ghia coupe 1998 Chev K1500

You'll have to look for it, but it's in this thread:

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dn.

No worries Dena,

When the problem first happened, I thought it was just me. It wasn't until I saw other people complaining on alt.autos.subaru that I actually did anything about it. Very glad I did.

Good luck with yours,

Gerard...

performance

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