Recently, I bought a new Toyota Camry LE 2003. The car had a small paint chip on the front hood. I purchased with the agreement that the paint chip would be fixed by the body shop at the same Toyota dealership. The problem is that the body shop did a sloppy work although it assured me that it would follow all quality procedures. They even had a glossy brochure that promised monitoring for quality.
After I picked up the car I noticed sloppy oversprays around the edge of the hood, small pieces of trash painted in, one of the headlights and the bumper below were painted by mistake and showed sloppy attempts to clean it up. The same body shop wants to make the repairs. But I said no. They tried to dump their sloppy work on me thinking that I would not notice.
I want to fix this mess at another Toyota body shop and have the original body shop to pay for it. I already filed complaints with the local Better Bussines Bureau, state division of consumer services, Federal Trade Commision for false advertising. I also called the
800 number for customer service at Toyota corporate offices. However, they do not have any formal complaint process and just take the complaints informally over the phone. I understand that the Toyota dealerships are owned independently, but they use the Toyota name, Toyota certifications and they must live to Toyota's quality standards.Does Toyota have any office to deal with a body shop that does not follow quality standards and practices false advertising in its brochures given to potential customers??