Toyota losing zeal for quality

pgmer6809 · 2007-12-08T00:08:13+00:00

My recent experience with Toyota shows that from the top to thebottom,the company has lost the zeal for quality which has made it famous.I bought a brand new 2007 Camry; this car is positioned as a upscalesedan, yet it comes with a designdefect such that there is a continuous periodic snapping noise fromthe console area.If you are playing a CD, it sounds like a scratch on the CD; if youare trying to enjoy the quietsmooth ride, it is as annoying as a dripping tap.Toyota agree that the noise is there in all Camrys of that year, butto them it is acceptable and normal.I have escalated this from the shop floor, through the dealermanagement and allthe way up to the management review committee at Toyota corporate.The end result? Toyota don't care, and it is my problem if I cantenjoy myupscale sedan because of a design defect.The company has gone from obsession with quality to arrogance.Buyers of Toyota, and especially Camrys, beware.You are no longer getting what you used to get from this company.