2001 S80 with HU-611 sound system

--- I have TERRIBLE reception on all but one powerful AM station.

This is a fairly recent development. For 2-1/2 years I had no problem at all. Then the quality of AM reception began to degrade. I became aware of a factory "fix" involving a brass strip Volvo authorized its dealers to perform, but never found time to get the car in to the dealer while the car was still under warranty. Seemed like a waste of time to tie the thing up for such a trivial thing --- especially when it meant I'd have to struggle without a loaner car for a day while they worked on it.

But nonetheless --- I eventually DID take it in, even though it was out of warranty and I actually PAID good money to have the work performed a month ago.

Guess what?

No help.

So I took it back and they looked at it again and supposedly fixed it right. The service writer relaid a story from the tech who worked on the car, saying he "found" a loose connection, but don't worry - I tightened it up real good this time.

Guess what?

It STILL doesn't work!

In fact it's WORSE THAN EVER by a factor of 10.

The only problem - if it can be called a problem - is that 10% to 20% of the time it works perfectly. Which means (I guess) that the radio IS capable of performing as it was designed to do. The problem is that 80% to 90% of the time it won't.

Now I'm getting conversation from the dealer to the effect that "Well, in Europe, they don't even care about AM radio...yada yada yada." and I'm thinking "So what? I don't live in Europe. And I DO care about AM radio! I want it fixed.

Somebody told me I cannot take this thing to a radio shop and have an external antenna installed. Is this correct?

Then what can I do with it? The dealer is incompetent. He has my money and would prefer now that I just went away.

Pat

Reply to
Pat Durkin
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your dealer is full of sh%$...there is a wwll known "fix" and tech bullitin that is in the volvo VADIS system...all s80's (except new ones) had the mfg defect that caused very poor am radio recptn...something about how they grounded (or failed to) the am radio antenna...give your dealer one more chance, tell them you will be contacting volvo of north america and the us auto repair / consumer group about this well known, documented volvo defect....they should fix it for free...fix it corectaly as well....good luck !! keep the group posted...you need to demonstrate to the dealer you are a educated informed volvo driver...i would report this dealer to volvo of n america as well, as they rate all the dealers and need to weed out the bad ones...

Reply to
~^ beancounter ~^

Thanks for the advice.

This morning I re-called the dealer and he said I could bring it back and they would run a HD antenna cable from the radio to the rear of the car (he didn't finish explaining but I believe he would have added that it would be connected to an external antenna). Currently the car has no visible external antenna. I interrupted him and asked who would pay? He answered that I would pay. I asked how much? He said "About $400.00." (As I said earlier - the AM antenna "fix" with the little brass strip has already been performed AT MY EXPENSE.) He said "Yeah, let's get that cable done and see if that takes care of it."

Excuse me? "See if that takes care of it"? So - I guess if it doesn't then I should just bring the car back and let you try something else at my expense? And what if that doesn't work?

ARRRGGGH!

So anyway I called 1-800-458-1552 > 3 and talked to a customer service rep. I might as well have pissed on a duck. I got no satisfaction at all. The only commitment that guy made was to say he'd "enter my comments into the record on this incident".

Completely, totally unsatisfactory.

Anybody want to buy a well maintained S80 with a radio that works fine on FM and CD? It looks real nice.

Pat

Reply to
Pat Durkin

wrong...do not add any external antenna...the s80's is built in or hidden and works fine once hooked up and grounded right...

go to another dealer, and report your current dealer to volvo corp...and..let us all know so we don't take our volvos to the flakey dealer...do some searching on the consumer reports / auto recall web sites, or do a car fax ($15) on your volvo & vin and you will get a print out of the nation wide recall and fix for the poor am reception on all s80's...then you will have the recall/fix tec number and something in hand to show the dealer...

i would not let some clown install a "outside" antenna on my s80....

good luck !! keep us posted...

Reply to
~^ beancounter ~^

you can try callong my local volvo shop...carl the owner taak a quick looksie at mine (2000) the other day and told me all about the am radio problems...(carl @

970.225.2559).. he told me if the re gounding he did did not ttly fix the problem (it seemed to have) he could do the volvo recomended install of a amp (new version) and some sort of antenna pig tale fitting....anyway, what i am trying to let you know is it is a well known s80 problem...you just need to find a mechanic who knows what they are doing......but, if you do decide to sell...what color, miles, xtras, and asking price? location, etc...i may be interested......
Reply to
~^ beancounter ~^

...that's exactly what I did. In my previous posts I said: "So anyway I called 1-800-458-1552 > 3"

That number is Volvo's North American hotline. They were as unhelpful as the dealer - Shelly Volvo in Buena Park, CA. I also had unsatisfactory answers on this and a number of issues with my selling dealer - Volvo of Orange County. That's two separate dealers and now the Volvo Corp itself which have all pretty much told me to go piss up a rope.

Not a problem.

No more Volvos for me or any body in my extended family.

Pat

Reply to
Pat Durkin

sounds screwed up Pat...try long beach volvo..or dump it and get a different car...let me know the miles & price...i may be interested...

my mechanic can fix these problems pretty easily......

Reply to
~^ beancounter ~^

...the natural question is "Where are YOU - and where is your mechanic? Anywhere close to me?

Pat :-)

PS - there's 5 pics posted of the car from various times last year at

formatting link
mileage as of today is about 74,500Until now I hadn't even thought about getting rid of it or what it might beworth.

Reply to
Pat Durkin

pat...i am 1,000 miles away (northern colorado) your s80 is probabally worth around $9-12k...it l@@k's nice....Check w/long beach volvo or find a good independent is so calie...i am sure they are around...check w/the local volvo club, they would know of someone good...then send the bitt to volvo no america and explain how their dealers refused to fix a known mfg defect (have dates, people you talked with, etc.) post this info to us here on the volvo board, explain to volvos of north america how you are publicing the event and char w/the LA Times auto guy....I am sure they would like to hear of your volvo expierences, they are already doing articals on the big ETM problem w/volvo inc...

Reply to
~^ beancounter ~^

Try putting the power locks up and down when the reception is crappy and see what happens.

Reply to
Mike F

Mike F...when i did the locks or popped the window switch, my radior reception seemed to change, sometimes for the better....did this have something to do w/the grounding?

in my 1993 940t...doing the same thing made the front left speakers start to work again...some sore of wiring gremlen...

Reply to
~^ beancounter ~^

I had seen that advice somewhere --- maybe in this NG a while back --- and I've tried it. No luck.

Sometimes external inputs DO make a difference. Sometimes it seems like the smoothness or roughness of the pavement can influence it, and although I would not characterize the interference as "ignition sourced" I've been curious about IMPROVEMENTS in reception (temporary of course) when I pull the shifter down to 2nd and accelerate. It's probably just a coincidence.

Pat

Reply to
Pat Durkin

Pat...some tec info i came across...your dealer has acess to all of this info... If I were you, I think I would "open a case" w/the ca auto breau of repairs, they are located in sacramento and license all dealers...they have the power to make your dealer "treat you fairly", they would also assign a case number you could use w/volvo of no america....it starts a paper trail...anyway i woll post the tec info a can gather up...good luck !!

----------snip-------------------------- Audio System - Poor AM Band Reception S80

1999-

Section3

Group39

No.

0018

Year04

Month02

Diagnostics for radio reception on the AM waveband

Background

Before carrying out diagnostics and fault-tracing according to this Service Bulletin, see Tech Net Note 39-35 dated 4-3-2003.

This Service Bulletin describes how to carry out diagnostics, fault-trace and to remedy poor AM radio reception.

Important! Read the following information before carrying out diagnostics.

Affected Vehicle

Model Factory Chassis No.

S80 1 000570-

Material

Description Quantity P/N

Antenna cable 1 9438707 Tape 0,5m 9128331 Tie strap 2 983750

Special tool

Description Reference to Tool Bulletin P/N

Terminal removal tool, White From Terminal repair kit 951 2639 9512946 or 9512647 (STB 95)

Radio equipment AM radio diagnostics, reception

Design and Function 1

AM reception is received via the integrated antenna above the rear windshield heating loops. The antenna is connected to an antenna amplifier positioned on the left-hand C-post. The FM waveband uses a diversity system consisting of two antennas. One of the diversity system antennas is integrated in the rear windshield heating loops, the other is in the rear bumper. Only cars with factory-installed radios have an antenna amplifier for the diversity system. After market accessory radios may require installation of an after market accessory antenna amplifier for the diversity system for interference free FM reception.

Weak AM reception and/or reception of more than one station at a time 2

RECEPTION TEST

A "reception test" must be carried out before and after the diagnostic procedure to ensure the AM signal is received properly by the radio. The diagnostic procedure can lead to play or poor connection in a remedied connector.

If it is necessary to carry out a repair, a "reception test" must be carried out afterwards.

The purpose of the "reception test" is to compare "the test vehicle" with a similar Volvo vehicle, equipped with the same model of radio and antenna in the rear windshield, WITHOUT AM waveband reception problems.

The vehicles must be parked beside each other outdoors at least 30 meters away from buildings or any other constructions that might block the radio signals.

AM waveband reception quality changes dramatically in the hours around dusk and dawn. Take care when comparing a result obtained at dusk and/or dawn with a result obtained at another time of day.

Start by finding the first clear audible radio station furthest down on the AM waveband in a "similar" vehicle. Use the search button and note all clear, audible radio stations. Repeat the same test procedure in the "test vehicle" and compare the number of received stations.

Note! Certain types of tinted film applied to the rear windshield can block the antenna signals (this applies to special lighter tinted films which contain metal particles). If tinted film has been applied: Check that the antenna wire in the rear windshield is not cut.

Diagnosing fault causes for weak AM waveband reception

Checking connections around the C-post 3

Weak AM waveband reception is often caused by poor connections or a faulty antenna cable.

Note! Always carry out a reception test after a repair.

Listen to a weak radio station on the AM waveband whilst carrying out the diagnosis. Remove the C-post panel. See VADIS: Repairing and installing Function group 85 Bend the antenna cable (1) at the amplifier terminal.

If the speakers crackle when bending the antenna cable:- Remedy according to SB390029: Improved radio reception, installing brass mountings.

If no interference is heard:- check the antenna amplifier power supply (2) and ground terminal (3)

- check the cable from the amplifier to the rear windshield (4). Check for damage or loose connections.

If no faults are found, continue to the next stage.

Checking connections, continued 4

Check that connector (4) is connected correctly to the rear windshield. Check that the AM cable positioned at the uppermost point is marked with a white dash. Check that the text is pointing towards the rear windshield. Check terminal (4), which is similar to a 9 Volt battery terminal. Check for oxidation. Disconnect the connector. Check the mating surfaces. If the connecting sockets are deformed, adjust using pliers. If the repair is unsuccessful, replace the antenna amplifier.

Checking the tinted film on the rear windshield 5

If tinted film is applied to the rear windshield, check the antenna wires for damage and adhesion. Ask the customer if the application of tinted film affected AM waveband radio reception. It may be necessary to remove the tinted film for the antenna to function properly.

On S80 cars with chassis numbers 000570-063999 6

Check the connector (1) under the rear seat at the C-post mounting. Bend the coaxial cable on both sides of the connector If no faults are found, continue to the next stage. If a fault is found, carry out steps 10-13.

All cars 7

Check that the cable is not deformed. If the coaxial cable is trapped the capacitance of the cable may change. Even if there is no visible damage a slight kink in the cable can cause radio interference. If no faults are found, continue to the next stage.

Resistance measurement 8

Measure the resistance between the FM antenna terminal pin (1) (the lower) on the rear windshield and the antenna amplifier ground (2). The value should be 7-14 Ohm.

The AM antenna terminal pin (upper) is not connected to ground. The value must be infinite.

If no faults are found, continue to the next stage.

Routing a new antenna cable for a comparison test 9

This test is intended for cars with chassis nos. -064000

Remove:

- the radio. See VADIS: Repairing and installing Function group 39 Audio, radio equipment, Radio telephone

- the antenna cable (1) to the radio (2). Connect an antenna cable between the radio and the antenna amplifier on the C-post. Carry out another reception test to ensure that reception has improved.

If reception:

- has improved, replace the antenna cable on the left-hand side. See stage 10-13: Antenna cable, replace

- has not improved, try another amplifier on the C-post.

Antenna cable, replace 10

Remove the secondary lock from the antenna cable connector which is connected to the radio.

Note! The original coaxial cable on the left-hand side cannot be removed from the vehicle.

Antenna cable, replace, continued 11

Disconnect the right-hand antenna cable from the connector Bend the catch (1) upwards. Remove the cable using Terminal Removal Tool 9512639. Connect the right-hand antenna cable to the new replaced left-hand antenna cable connector. Cut off or secure the old antenna cable on the left-hand side to prevent rattles.

Antenna cable, replace, continued 12

Remove the combined instrument panel, see VADIS: Repairing and installing Function group 38 Combined instrument panel, Replacing

Route the antenna cable from the radio up to the cable duct (1) behind the combined instrument panel. Loosely install the radio. Wind foam rubber P/N 9128331 around the cable. Secure the antenna cable to the cable duct using two tie straps.

Antenna cable, replace, continued 13

Remove:

- the hood catch mechanism. See VADIS: Repairing and installing Function group 82 Hood, hood catch mechanism

- sill trim panel, see VADIS: Repairing and installing Function group 84 Front and rear sill trim panel.

Route:- the antenna cable next to the existing wiring down to the door sill

- the antenna cable next to the cable ducts inside the door sill to the antenna amplifier on the C-post.

Note! Route the antenna cable all the way to the antenna amplifier on the C-post before securing using tie straps.

Secure the antenna cable to the existing cable harness and cable ducts. Use tie straps. Reinstall the radio, the combined instrument panel and sill trim, the hood catch mechanism and the C-panel.

WARRANTY STATEMENT: Claims may be submitted under the New Car Warranty when there is a documented customer complaint, using claim type 01.

Reply to
~^ beancounter ~^

Audio System - Poor AM Reception

NO: 39-35

DATE: 04/03/2003

MODEL/YEAR: S80 MY 99 ->, S60 MY 01 ->

SUBJECT: Poor AM Reception

CHASSIS:

REFERENCE: Service Bulletin 39-0018 and 39-0025

DESCRIPTION:

Cases have been reported in which AM static will increase and maintain a higher level resulting in complaints of poor AM reception. The increase in AM static may be triggered by several reasons including: bumps in the road closing the doors. The AM static will stop by several reasons including:

Central Door Lock activation rear defrost activation touching the trim covering the antenna amplifier.

SERVICE:

It has been determine the increase in AM static is due to a loose connection between the antenna amplifier and antenna cable. To improve the connection (and AM reception) this Tech Net Note provides instructions to install a brass strip Part Number 30657370.

The brass strip must be bent as shown.

NOTE: It is critical not to exceed the 8 mm (5/16") length. If this length is exceeded it will result is worse reception.

Install the brass strip into the antenna amplifier as shown.

Install antenna cable so that the locking clips are not on top of the brass strip. It may help to push the locking clips to help seat properly.

NOTE: After the antenna cable has been installed pull the antenna cable to verity the locking clips are holding the antenna cable in the proper position. If the antenna cable releases easily the locking clips were not seated.

Picture of antenna amplifier after brass strip has been installed.

Warranty Information

Reply to
~^ beancounter ~^

I'm not sure why this helps - it may have something to do with the grounding. Also I know that some of the problems can be caused by the ground wire for the Upper Electrical Module (UEM), this may have something to do with it.

Reply to
Mike F

Whenever I have reception problems, I pull out my $10 manual antenna, plug that into the radio and see if anything improves the situation. If it does, I know the problem is in the antenna system. If not, then the problem's with the radio or interference coming from the car. Also, try the radio with the engine off, which should remove most sources of interference coming from the car.

Reply to
Mike F

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