Is there an issue with dealers getting parts from VW these days?
Three weeks ago I took my 2000 Passat GLX wagon in to the local service department for a noise in the front end. (I still had some extended warranty left) They said it was a strut, but they only had one in stock, they'd get the other in shortly. In the meantime, it was safe to drive.
A week later I call asking about the part, because I needed the car for a lengthy trip starting Sept 10. (you see where this is going) The service guy checks Parts and no it's not in yet. I proceed to STOP BY on my way home last Wednesday and Thursday. No, but it will definitely be in Friday.
So I drop the car off this Tuesday. The part wasn't in, nor did it come in. Yesterday, no part. They got me a rental for the day, but if the strut is not in TODAY, I'm screwed for a vehicle for this weekend. (I have to carry a roof rack with a cargo box that already fits my VW) I plan on asking these guys if they're giving me a loaner for the weekend, since they can't seem to get a shock for a 4 year old VW!
My trip is 1000 miles round trip, I suppose I'd be stupid to try and do it with a bad strut, right?
BTW, the dealer is Joe Holland in South Charleston, WV.